What are the responsibilities and job description for the Service and Dispatch Coordinator position at Team Ossanna?
Job Overview: Service & Dispatch Coordinator
As our Service & Dispatch Coordinator, you’ll be the heartbeat of our floor care, restoration, and reconstruction operations juggling schedules, stock, and site support with zero room for “oops.” You’ll ensure our technicians hit every job on time, fully equipped, and performing to our uncompromising standards. If you thrive on organization, love turning chaos into smooth workflows, and aren’t afraid to call out a missed photo or sloppy report, this role is for you.
Key Responsibilities
- Route Planning & Scheduling: Assign and optimize daily routes for floor care, restoration, and reconstruction teams eliminate overlaps, prevent no-shows, and keep everyone rolling on time.
- Inventory Audits: Verify truck and warehouse stock (pads, machines, specialty chemicals, demo tools); flag shortages and trigger restocks before anyone runs out of supplies.
- Warehouse Management: Coordinate inbound materials, returns, and equipment staging; keep storage organized so dispatch is a breeze.
- Field Support & Logistics: Occasionally accompany crews for part drops or on-site troubleshooting because sometimes, the magic happens in person.
- Quality Assurance & “Inspect What You Expect”: Conduct random site audits to confirm technicians are following SOPs, executing work correctly, and relaying accurate job data no cutting corners ever.
- Data Integrity: Ensure all field reports, photos, and progress notes are logged correctly in the system; flag any discrepancies immediately.
- Communication: Act as the liaison between technicians, clients, and management clear, concise, and professional at every touchpoint.
- Process Optimization: Identify workflow bottlenecks; recommend smarter routing, stocking strategies, and system tweaks to level up our efficiency.
Join us if you’re ready to own dispatch, uphold quality, and keep our crews and clients happier than a perfectly restored floor.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Dispatching: 2 years (Required)
- Salesforce: 2 years (Required)
Language:
- Spanish (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Tempe, AZ 85288 (Required)
Work Location: In person
Salary : $20 - $23