What are the responsibilities and job description for the Caregiver Operations Manager position at TEAM NY?
COMPANY OVERVIEW
ABI HEALTHCARE (the largest brand of TEAM NY) is one of New York’s largest and fastest-growing home care providers, known for its deep community roots, exceptional service, and people-first culture. We help
families each year access compassionate, high-quality care—right in the comfort of their homes.
Our success is driven by a scrappy, mission-aligned team that believes in going the extra mile.
We move fast, care deeply, and believe that every member of our team—caregivers, coordinators, and field staff alike—has the power to make a meaningful difference. If you're looking to grow your career in a place where culture matters, hustle is rewarded, and impact is real, we invite you to consider ABI.
ROLE SUMMARY
ABI is looking for a sharp, organized, and people-first HR / Caregiver Onboarding Leader to help power the engine behind our care teams.
In this role, you’ll own the caregiver onboarding experience from start to finish — making sure great caregivers join the team quickly, smoothly, and fully prepared to support our patients.
You’ll keep onboarding moving fast, keep records clean and compliant, and work closely with Intake and Operations to remove friction across the system.
This is a role for someone who loves building order, improving processes with AI and technology, and creating a great experience for the people who make our care possible.
If you’re detail-oriented, proactive, and energized by fast-moving environments where your work directly impacts patient care and team growth, you’ll thrive here.
WHAT YOU'LL NEED TO DO
Caregiver Onboarding and HR Operations
- Manage the full caregiver onboarding process from application through activation
- Support new caregivers through onboarding and answer questions about forms, requirements, and next steps
- Track onboarding progress to ensure caregivers are ready to start work quickly
- Identify and resolve onboarding bottlenecks to minimize ramp time and avoid delays in patient care
- Develop deep familiarity with Medicaid eligibility rules, payer coding, and home care program requirements, and translate those rules into clear decisions about patient eligibility and next steps
Compliance Documentation
- Maintain accurate caregiver files and ensure all required documents are complete and up to date
- Track health forms, credentials, and required annual trainings
- Support internal compliance audits and documentation reviews
- Ensure employee records meet company standards and regulatory requirement
Care Experience and Support
- Provide clear explanations of onboarding procedures and documentation requirements
- Deliver a supportive, professional onboarding experience for caregivers
- Respond quickly and professionally to caregiver and internal team questions
- Gather caregiver feedback and help improve onboarding and work experience
QUALIFICATIONS & EXPERIENCE
- 5 year experience in HR, onboarding, people operations, or home care operations
- 2 year experience overseeing a team, coaching, mentoring, team building
- Excellent customer service over the phone and in-person
- Comfortable with autonomy and accountability in a fast-paced field environment
- Fluent in English and Mandarin or Cantonese required
BENEFITS
Company-sponsored medical plan for employees, 401(k) participation after 3 months of continuous service, learning development program, and employee assistance program. In addition to accrued vacation time and sick time, ABI recognizes 9 paid holidays.
LOCATION
Flushing, New York (~30-45 minutes from Manhattan). This person will be in the office or out in the field 4 days a week.