What are the responsibilities and job description for the Ready to Lead and Make a Difference? Join Us as a Strategic Account/TPA Manager – Emergency Services! position at Team Northen Maddux?
Job Title: Account Manager – Emergency Services
Department: National Accounts
Location: Company HQ
Reports to: VP of Production Operations
Job Type: Full-Time
Ready to Lead and Make a Difference? Join Us as a Strategic Account / TPA Manager – Emergency Services!
Do you thrive on building strong relationships and providing tailored solutions during challenging times? If so, SERVPRO Team Northen Maddux is looking for you! As our new Strategic Account / TPA Manager, you’ll be the heartbeat of our client relationships—driving growth, ensuring satisfaction, and making a real impact in emergency restoration.
Why This Role Is Exciting:
- Be a Trusted Advisor: Develop long-lasting relationships with key clients across the country, guiding them through their emergency recovery needs.
- Lead with Impact: Manage large accounts, coordinate projects, and ensure flawless service delivery—all while helping clients recover faster and better.
- Grow Your Career: With competitive pay, ongoing training—including industry certifications—and ample opportunity for advancement, your potential is unlimited.
- Make a Difference Every Day: Help clients get their lives and properties back to normal, embodying our mission to make damage "Like it never even happened®!"
What You’ll Do:
- Cultivate and grow strategic client relationships, ensuring top-tier satisfaction and loyalty.
- Serve as the go-to expert, providing tailored solutions and expert guidance on emergency and restoration services.
- Oversee project scopes, timelines, and budgets, negotiating approvals and managing contract compliance.
- Collaborate with internal teams and external partners to deliver seamless service, developing customized reports, invoices, and strategic plans.
- Track and analyze account performance, deliver regular updates to leadership, and identify new opportunities for growth.
- Assist in onboarding new clients and maintaining long-term partnerships through proactive communication and exemplary service.
Who You Are:
- An experienced professional with 5 years in account management or sales—preferably within emergency services, restoration, insurance, or related fields.
- Skilled in building relationships at all levels, from field staff to executive leadership.
- An excellent communicator, capable of influencing, negotiating, and presenting with confidence.
- A strategic thinker with strong organizational skills—able to manage multiple projects with precision.
- Proficient in CRM tools (like Dash), Microsoft Office, and industry-specific software.
Ideal Traits & Skills:
- Customer-centric mindset with a passion for service excellence.
- Analytical with the ability to solve complex issues creatively.
- Adaptable and resilient in a fast-paced environment.
- A team player who values collaboration and integrity.
- Keen attention to detail and a proactive approach to problem-solving.
Working Conditions & Benefits:
- Some travel across the country (about 10-20%) to meet client needs.
- Availability for occasional after-hours communication to respond to emergencies.
- Competitive base salary with performance incentives.
- Comprehensive benefits package—health, dental, vision, retirement plans.
- Generous PTO and vacation days.
Join our team and make a lasting impact during some of life’s most challenging moments. If you’re ready to lead with purpose and grow with us, apply today!