What are the responsibilities and job description for the Dining Center Team Lead position at Team Modern?
Company Description
Convenience store wholesale and distribution is Team Modern’s business. Partnered with our vending, equipment, marketing, and business service divisions, we supply c-stores, offices, factories, schools, and other businesses with a variety of inventory and support services. Our expertise in logistics backed by our warehouse ensures fast and efficient delivery of the products our customers need.
Position Purpose:
The 2nd shift Dining Center Team Lead oversees the efficient operations of the dining center, ensuring adherence to quality standards, exceptional customer service, and meticulous housekeeping/maintenance. This role plays a crucial part in upholding Team Modern's core values and fostering a positive work environment, and reports directly to the Dining Center General Manager.
Essential Functions
- Lead and support dining center staff in food preparation, ensuring adherence to approved recipes and standards.
- Facilitate effective communication between the kitchen staff, management, and customers to promptly address concerns and requests.
- Coordinate with the team to guarantee efficient and friendly customer service, accurate cash handling, and well-stocked stations.
- Ensure compliance with safety protocols and food preparation standards, maintaining a hygienic and organized kitchen environment.
- Oversee routine cleaning and maintenance tasks, ensuring a pristine and inviting dining environment.
- Maintain detailed records of food production and operational activities.
- Any additional task assigned by manager; duties, responsibilities, and activities may change or be assigned at any time with or without notice.
- Adhere to and promote Team Modern’s values of Optimistic Energy, Fairness, Teamwork, Customer Focus and Gratitude.
Ideal Candidate Profile:
The ideal candidate should demonstrate strong leadership skills and possess the ability to effectively lead and motivate a team. They should also exhibit proficiency in communication, adherence to safety guidelines, and a customer-centric approach.
Required Experience / Skills:
- Experience in a food service or customer-facing role is preferred.
- Excellent communication skills and the ability to foster a collaborative team environment.
- Basic knowledge of food handling and safety guidelines.
- Ability and willingness to work overtime/occasional Saturday work when required by customer.
- Exceptional customer service skills and a friendly, approachable demeanor.
Additional Information
Schedule: 2nd shift: Monday – Friday 4 pm–12 am; Overtime/Saturday work as needed
Physical Demands: The employee is occasionally required to lift, bend, push, pull or stand/walk for extended periods of time. The employee must frequently lift and/or move up to 25 pounds.
Working Conditions: This role’s work takes place within the cafeteria of our customer’s (TTAI) site, which is well lit and maintained at a comfortable temperature.
An Equal Opportunity Employer
Team Modern does not discriminate on the basis of race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally protected characteristic; and it will comply with all applicable state discrimination laws. No person will be denied employment solely because of a disability, provided that the person can perform the essential functions of the position for which the person has applied, either with or without reasonable accommodations.
