Automotive Service Manager

We are seeking a dedicated and experienced Automotive Service Manager to lead our service department and ensure exceptional customer satisfaction. This role offers an exciting opportunity to oversee daily operations, manage a team of technicians and service advisors, and maintain high standards of service quality in a dynamic automotive environment.

Key Responsibilities:

• Leadership: Lead, mentor, and develop a team of service advisors and technicians to achieve departmental goals and deliver outstanding service.
• Customer Service: Ensure exceptional customer service by addressing customer inquiries, resolving complaints, and maintaining strong customer relationships.
• Operations Management: Oversee service department operations, including scheduling, workflow management, and inventory control.
• Performance Metrics: Monitor and analyze key performance indicators (KPIs) to drive continuous improvement in service quality, efficiency, and profitability.
• Training and Development: Provide ongoing training and support to staff to enhance their skills and knowledge.
• Compliance: Ensure adherence to safety standards, manufacturer guidelines, and dealership policies.
• Financial Management: Manage departmental budgets, including labor and parts costs, to achieve financial targets.

Join our team and be part of a company that values innovation, teamwork, and professional growth. We offer a supportive work environment, competitive compensation, and opportunities for career advancement in the automotive industry.

Benefits:

Paid time off (PTO) for vacation, personal, and sick days.

Matching contribution to your 401K retirement savings plan.

Employee discount on vehicle purchases, servicing, and parts.

Medical, dental, and vision insurance coverage for you and your eligible dependents.

Certified DailyPay partner.

Employee Assistance Program.

Team Mazda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Experience: Minimum of 3-5 years of experience in a service management role, preferably in an automotive dealership.
• Leadership Skills: Proven ability to lead and motivate a team, with excellent interpersonal and communication skills.
• Customer Focus: Strong commitment to delivering outstanding customer service and resolving issues effectively.
• Organizational Skills: Excellent organizational and multitasking abilities, with a keen attention to detail.
• Technical Knowledge: Solid understanding of automotive repair processes and diagnostic procedures.
• Education: High school diploma or equivalent; additional automotive or business management certifications are a plus.
• Computer Skills: Proficiency in service management software and standard office applications.