What are the responsibilities and job description for the Chief Operating Officer position at Team Housing Solutions, Inc.?
Team Housing Solutions is seeking a growth-minded Chief Operating Officer (COO) to lead and scale the sales, business development, and marketing engines which will drive the next phase of organizational expansion. This executive will also be responsible for leading operational readiness and excellence in support of our fast-growing emergency response, basecamp services, and other mission support execution.
This is an interim leadership role with the specific mandate to not only drive growth and operational alignment but also to train and mentor a preselected internal successor into the COO position. The successful candidate will play a critical role in strengthening internal systems, building high-performing teams, and ensuring a smooth and strategic leadership transition. This role offices full time in our headquarters location in New Braunfels, TX.
Key Responsibilities
Operations & Service Delivery
This is an interim leadership role with the specific mandate to not only drive growth and operational alignment but also to train and mentor a preselected internal successor into the COO position. The successful candidate will play a critical role in strengthening internal systems, building high-performing teams, and ensuring a smooth and strategic leadership transition. This role offices full time in our headquarters location in New Braunfels, TX.
Key Responsibilities
Operations & Service Delivery
- Oversee and strengthen operational capabilities to support rapid growth in emergency response, disaster recovery, event support, hotels, and basecamp services.
- Lead the development and execution of a new business vertical focused on large-scale event response, including international sporting events, and other major gatherings.
- Expand our existing hotel reservation vertical to provide comprehensive hoteling and accommodation support for diversified client base.
- Ensure scalable, high-quality service delivery across all field operations.
- Drive efficiency and readiness through standardization, performance management, and cross-functional coordination.
- Partner with HR and finance on workforce planning, resource allocation, and compliance to sustain operational growth.
- Optimize service delivery by utilizing technology such as our ERP system, Power BI, our hotel booking app, and other tools to streamline operations and enhance scalability.
- Shape and lead a proactive marketing strategy aligned with business development objectives.
- Oversee brand positioning, messaging, and marketing campaigns to elevate market visibility and demand.
- Lead Capture and Proposal team in creating best in class proposals that win.
- Support proposal development and client engagement through compelling collateral and storytelling.
- Build and lead a best-in-class sales and business development organization which targets federal, state, and commercial clients.
- Drive the full lifecycle of growth efforts—from lead generation to capture, proposal strategy, pricing, and contract award.
- Own revenue goals and pipeline development, ensuring consistent execution and measurable results.
- Implement tools, processes, and performance metrics to improve sales forecasting, pipeline health, and client retention.
- Develop strategic partnerships and customer relationships which fuel long-term growth and competitive advantage.
- Serve as a key advisor to the CEO, ensuring the organization is aligned and resourced for long-term growth.
- Collaborate across departments to translate strategic goals into executable plans with measurable outcomes.
- Lead and develop high-performing, mission-aligned team of talented VPs across Operations and Sales.
- Champion a results-oriented, client obsessed culture grounded in accountability and excellence.
- 10 years of executive leadership experience with a strong track record of driving sales, business development, or revenue operations.
- Deep experience in B2G or B2B sales, including capture management and proposal development in complex environments (e.g., government contracting, emergency response, logistics, or support services).
- Demonstrated success in scaling organizations or business units, with an ability to align operational capacity with growth.
- Exceptional leadership, team building, mentorship, and strategic planning skills.
- Strong analytical and decision-making capabilities with a bias toward execution.
- Bachelor’s degree required; MBA or relevant advanced degree preferred.