QUALITY AUDIT & PERFORMANCE MANAGER

Summary

The Quality Audit & Performance Manager is responsible for overseeing the organization’s internal, external, and regulatory audit activities while driving data-driven insights to enhance operational effectiveness. This role leads the design, execution, and continuous improvement of auditing processes, performance monitoring frameworks, and analytical reporting that supports strategic decision-making. The Manager ensures compliance, identifies systemic risks, and partners with cross-functional leaders to elevate overall quality and service delivery.

Key Responsibilities

Audit Management

• • Develop and maintain the organization’s audit framework, methodology, tools, and documentation standards.
  • Plan, schedule, and execute internal audits across operational, administrative, and vendor processes.
  • Coordinate and support external audits, including client audits, third-party reviews, and regulatory inspections.
  • Ensure timely identification, reporting, and tracking of audit findings, corrective actions, and risk mitigation activities.
  • Provide audit readiness support and compliance coaching to site teams and corporate departments.
  • Prepare executive-level audit summaries and trend analyses for leadership and governance review.

Data Analysis & Insights

• • Develop and maintain performance dashboards and scorecards leveraging tools such as Power BI or Tableau.
  • Create standardized reporting templates and KPIs to support organization-wide quality and compliance monitoring.
  • Translate complex data into clear, actionable insights that support strategic and tactical decision-making.
  • Partner with cross-functional leaders to integrate data insights into operational planning and resource allocation.
  • Validate data accuracy, integrity, and completeness through ongoing data quality audits.
  • Conduct root cause analysis and trend evaluations to identify systemic issues, inefficiencies, and opportunities for improvement.

Performance Monitoring & Continuous Improvement

• • Lead the development and implementation of organizational performance monitoring frameworks.
  • Track operational, quality, and safety KPIs and ensure alignment with organizational goals and regulatory requirements.
  • Serve as the subject matter expert on auditing, data analytics, and performance monitoring practices.
  • Provide coaching, training, and mentorship to site leaders and departmental teams regarding audit preparation, quality expectations, and data literacy.
  • Lead cross-functional task forces related to compliance gaps, systemic risks, and service issues.
  • Facilitate After Action Reviews (AARs), operational reviews, and process evaluations with site and corporate teams.

Qualifications

• Bachelor’s degree in Quality, Business Administration, Data Analytics, or related field (Master’s preferred).
• 5–7 years of experience in auditing, compliance, data analytics, or quality/performance management.
• Professional certifications preferred (e.g., CQA, CQE, Six Sigma Green/Black Belt, CQM/OE, CCSA).
• Ability to travel up to 25% of the time.
• Strong proficiency in dashboards and analytics tools (e.g., Power BI, Tableau, Excel).
• Experience developing and managing audit programs and performance monitoring systems.
• Excellent communication and executive-level reporting skills.
• Strong understanding of quality management systems, regulatory compliance, and continuous improvement methodologies.

• Integrity and ethical judgment.
• Ability to work independently and objectively.
• Strong organizational and time management skills.
• Collaboration and relationship-building with cross-functional teams.
• Continuous learning and adaptability to regulatory changes.