Sales Support Representative

Sales Support

COMPANY: HornerXpress Worldwide

REPORTS TO: Customer Service Supervisor

FLSA: Non - Exempt

HOURS: Full-time

Position Summary

HornerXpress Worldwide is the global exporting company of the Team Horner group, supplying quality U.S. brands to over 100 countries all around the world. We're inviting qualified candidates to join our dynamic team by applying for the position of Sales Support, to help us provide excellent customer service for our international customers. This position requires the consistent demonstration of world-class service, a positive attitude, strong communication skills and a commitment to meeting deadlines and responding with urgency to a variety of requests. We welcome candidates who aim for continuous improvement and personal development. This is an excellent opportunity to learn and grow with a company in the international marketplace.

Key Responsibilities

• Providing friendly, courteous and prompt service
• Processing orders and quotes
• Assisting with order fulfillment
• Order and quote follow-up with customers, vendors, and internal
  
  

teams to ensure timely processing and communication

• Supporting the sales team with customer requests, sales trip
  
  

preparation and follow up

• Assist with researching products and sources
• Communicating effectively, accurately and positively both verbally
  
  

and in writing

• Assisting with answering the main telephone line, directing calls
  
  

appropriately

• Mailing, shipping and e-mailing information and marketing materials
• Updating customer information in internal databases
• Proactively improving knowledge of products, processes and
  
  

solutions with continuous training and education

Other Requirements

• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Bi-lingual a plus
• Ability to work in a fast-paced environment and adapt to the
  
  

changing needs of the team

• Excellent problem solving and people skills
• Ability to work independently and in a team
• Positive, enthusiastic, and flexible attitude
• Team-player mentality
• Customer service experience (export a plus)
• Pool industry experience/knowledge a plus
• A willingness to do what it takes to get the job done
• Proficiency in Microsoft Office
• Experience with Dynamics 365 software a plus
• Consistency and reliability
  
  

Compensation & Benefits

• Participation in the Team Horner Employee Stock Ownership Plan
• Engaging company culture focused on excellence and teamwork
• Opportunities for professional growth and advancement
• Tuition reimbursement
• Ongoing industry training
• Yearly performance and long service awards and events
• Paid time off: Holiday, Vacation and Personal
• Health, dental and vision insurance offered
• Short/Long term disability insurance offered
• 401K and Roth offered
• Extensive wellness program including one-to-one coaching, healthy
  
  

living seminars, exercise facilities and classes, stand-up desks and

many other great incentives

• Merchandise discounts
  
  

…and so much more!

INDHP #INDSJ