Dent and Ding specialist

PDR & Rock Chip Specialist 

Team Gillman Subaru North – Houston, TX

About Team Gillman Subaru North 

For more than 80 years, the Team Gillman name has stood for integrity, customer service, and a commitment to excellence. At Team Gillman Subaru North, we take pride in delivering world-class service, quality repairs, and a customer experience built on trust. We are seeking a skilled Dent, Ding & Rock Chip Specialist to join our award-winning service team and help uphold the standards our customers expect.

Position Summary

The Dent, Ding & Rock Chip Specialist is responsible for performing high-quality cosmetic repairs to customer and inventory vehicles, including paintless dent repair (PDR), ding removal, minor body panel corrections, and windshield rock chip repair. This role plays a key part in maintaining the appearance and value of Subaru vehicles, contributing to CSI/NPS scores, and supporting the dealership’s Service and Reconditioning Departments.

 Key Responsibilities

 Dent & Ding Repair

• Perform Paintless Dent Repair (PDR) on customer vehicles and inventory units, including door dings, small dents, creases, and hail damage.
• Evaluate damage type and severity to determine proper repair approach.
• Restore body panels to factory condition without paintwork whenever possible.
• Use dealership-approved tools, lighting systems, glue pulling equipment, and PDR techniques.
• Meet Team Gillman quality standards for cosmetic refinishing.

Rock Chip & Glass Repair

• Perform windshield rock chip and minor crack repairs using approved resin injection systems.
• Assess whether glass is repairable or requires replacement and communicate recommendations to Service Advisors.
• Ensure all repairs restore strength and minimize chip visibility to Team Gillman standards.

Customer Service & Communication 

• Work collaboratively with Service Advisors, Technicians, and Management to ensure efficient repair flow.
• Clearly communicate repair results, limitations, and recommendations.
• Assist in estimating cosmetic repairs for both customer pay and internal service vehicles.
• Help maintain strong CSI/NPS scores by providing exceptional service.

Quality, Safety & Compliance

• Follow OEM repair guidelines and all Team Gillman safety procedures.
• Maintain a clean, organized work area in accordance with dealership standards.
• Ensure repairs meet or exceed internal quality benchmarks before vehicle delivery.
• Properly handle chemicals, heat tools, and glass repair equipment.

Documentation & Reporting

• Complete accurate repair documentation, work orders, and internal notes.
• Provide before-and-after photos when required by management.
• Report additional damage or needed cosmetic work to the appropriate Service Advisor or Manager.
• Log parts, supplies, and materials used on each repair.

Tools, Equipment & Maintenance

• Properly maintain and calibrate PDR tools, glue pull systems, and glass repair equipment.
• Communicate supply needs or tool replacements to management.
• Ensure all equipment is used in accordance with dealership safety practices.

 Team Collaboration

• Coordinate with the Service Drive, Detail Department, and Reconditioning Team to support workflow efficiency.
• Assist with internal reconditioning of pre-owned inventory when needed.
• Uphold Team Gillman’s values of teamwork, integrity, and customer-first service.

Qualifications

• Prior experience with Paintless Dent Repair (PDR) required or highly preferred.
• Experience in windshield rock chip repair preferred.
• Strong attention to detail and consistent high-quality craftsmanship.
• Excellent communication and interpersonal skills.
• Ability to work independently in a fast-paced dealership environment.
• Valid driver’s license with acceptable driving record.

 Physical Requirements

• Ability to stand, bend, kneel, and reach during extended repair procedures.
• Ability to lift 25–40 lbs. as needed.
• Adequate vision and lighting interpretation for detailed repair work.

 Why Work for Team Gillman Subaru North?

• Family-owned and operated for over 80 years
• Positive, team-focused environment
• Opportunities for career growth and manufacturer training
• Competitive compensation and performance-based incentives
• Employee benefits, including health, dental, vision, and 401(k) options