What are the responsibilities and job description for the TRT-020-Highway Emergency Response Operator (HIRING EVENT) position at Team Georgia Careers?
(HERO) Trainee – HIRING EVENT!
The Georgia Department of Transportation is hosting a HERO Trainee Hiring Event on Thursday, April 23, 2026 (11:00 AM – 7:00 PM). Submit your application and receive an invite to the informational. Attendees will have the opportunity to participate in on-site interviews, with contingent job offers extended same day!
To secure an interview, applicants must attend a virtual informational session prior to the event. Registration forms will be emailed upon receipt of application.
Interview slots are limited, and attendance at an informational session is required to be considered. Participation in the hiring event does not guarantee employment.
(HERO) Trainee – HIRING EVENT!
JOB SUMMARY: Under direct supervision, trains to detect, respond to, and manage congestion causing incidents on the metropolitan interstate system Learns various emergency response procedures used to assist motorists with disabled vehicles and removes congestion causing incidents from the metropolitan interstate system
Description of Job Duties: Under immediate supervision, trains to detect, respond to, and manage congestion causing incidents on the metropolitan interstate system. Learns various emergency response procedures used to assist motorists with disabled vehicles, remove congestion causing incidents from the metropolitan interstate system, and observe/notify Transportation Management Center (TMC) of traffic flow/congestion problems. Attend training sessions in order to complete requirements for Highway Emergency Response Operator (H.E.R.O) certification.
MINIMUM QUALIFICATIONS: The selected candidate must meet the advertised minimum qualifications to include State Entry Qualifications as well as Agency Specific Minimum Qualifications
STATE ENTRY QUALIFICATIONS:
High school diploma/GED AND valid driver's license.
AGENCY SPECIFIC QUALIFICATIONS:
Committed to comprehend, learn and perform various emergency response procedures used to assist motorists with disabled vehicles, remove congestion causing incidents from the metropolitan interstate system, and observe/notify Transportation Management Center (TMC).
Must be able to work in and around interstate traffic.
Must be able to perform the following physical attributes:
Lifts and carries job related equipment and material including but not limited to roadway, accident, and vehicle debris in a variety of environmental and physically demanding conditions.
Lifts and carries job related equipment and materials including but not limited to a hydraulic jack (weighing 75 pounds), truck tires, oil adsorbent, and multiple traffic cones, in a variety of environmental and physical demanding conditions.
Climbs and/or balances on vehicles, slopes, hills, roadway structures of varying heights to complete tasks in a variety of environmental conditions.
Walks, hikes, and/or crawls through incident sites possibly including rough terrain and obstacles to complete tasks in a variety of environmental conditions.
Stands and sits for extended periods of time to maintain work zone safety.
Must be able to demonstrate exceptional customer service experience.
Demonstrated competencies in basic reading and writing, receiving and responding to verbal communications in an appropriate manner.
Demonstrated ability to learn multiple computer programs/systems.
Demonstrated competencies in working and communicating with supervisors and co-workers in a professional and cooperative manner.
Maintaining composure in stressful situations.
Displays a high level of commitment toward work and a high standard of ethical conduct.
Must be able to work a flexible schedule and adapt to change.
Display a professional image.
AGENCY PREFERRED QUALIFICATIONS:
Experience in a lead/supervisory role that demonstrates excellent customer service skills.
Basic knowledge of operations in emergency services.
Work experience in or with EMS, Fire, Law Enforcement, or other first responder positions
Possesses a Commercial Drivers License.
Basic knowledge of proper radio protocol (i.e. Phonetic alphabet).
Basic knowledge of auto repair procedures and/or basic traffic control methods.
Demonstrated ability to reason and make routine, sound decisions based on narrowly defined criteria or guidelines.
Ability to effectively guide or direct others at an incident scene.
Ability to manage own time effectively.
Ability to gather and organize information effectively.