What are the responsibilities and job description for the Guest Relations Teammate position at TEAM FX?
Description
The Guest Relations Teammate creates a welcoming, high-energy, and exceptional experience for Texas Health employees, community members, and guests. Texas Health Fitness Centers are open to both Texas Health employees and the general public, and this role helps ensure each audience feels supported and at home. The teammate supports daily front-desk and facility operations while building relationships, introducing guests to memberships and services, and helping grow engagement in personal training, group exercise, and wellness programming. The ideal candidate has a genuine passion for helping others and delivering an outstanding fitness experience.
GUEST EXPERIENCE & MEMBERSHIP GROWTH
- Welcome members, guests, and prospects; assist with check-ins and answer membership, service, and facility questions.
- Build authentic relationships with members and deliver a personalized, helpful, and memorable experience during every interaction.
- Lead facility tours and effectively introduce prospective members to membership options, personal training, group exercise, and other services.
- Support membership, service, and program goals through proactive lead follow-up, phone calls, referrals, walk-ins, and member outreach.
- Communicate current promotions, programs, schedules, and important facility updates clearly and enthusiastically.
- Encourage member feedback and help ensure concerns are addressed promptly and professionally.
ESSENTIAL JOB FUNCTIONS
- Maintain a clean, organized, welcoming, and stage-ready fitness-center environment; complete daily facility inspections and assigned cleaning responsibilities.
- Accurately manage check-ins, memberships, sales, scheduling, member notes, and other transactions within applicable CRM and lead-generation systems.
- Respond to member, guest, and prospect inquiries by phone, email, and in person.
- Maintain accurate lead notes and follow-up activity in CRM and lead-generation systems.
- Maintain knowledge of the Fitness Center's memberships, services, equipment, wellness programs, and policies.
- Participate in daily huddles, coaching, and team meetings with the Senior Team Lead and/or General Manager.
- Follow all company policies, procedures, and safety standards.
Other duties as assigned.
Schedule: We are currently hiring for weekday opening shifts from 5:00 AM – 1:00 PM, weekday closing shifts from 1:00 PM – 9:00 PM, and weekend shifts from 8:00 AM – 4:00 PM. Candidates must have reliable availability for one or more of these shifts. Early morning, evening, and/or weekend availability are highly preferred.
Requirements
Skills and Experience
- Strong customer service, hospitality, and communication skills.
- Ability to create a positive experience for members, guests, prospects, and teammates.
- Friendly, dependable, organized, and accountable to daily responsibilities and performance expectations.
- Comfortable making phone calls, following up with leads, and supporting membership or promotional goals.
- Ability to learn and use CRM, lead management, POS, and member management software systems.
- Ability to work well as part of a team in a fast-paced fitness center environment.
- Commitment to maintaining a clean, safe, organized, and welcoming facility.
- Passion for helping others and supporting a positive fitness and wellness experience.
Preferred Qualifications
- Previous experience in customer service, hospitality, fitness, wellness, retail, or front desk operations.
- Experience with membership sales, lead follow-up, guest tours, or promotional campaigns.
- Experience using CRM, POS, scheduling, or member management software.
- Interest in fitness, wellness, health, or helping individuals improve their lifestyle.