What are the responsibilities and job description for the Guest Relations Team Member position at TEAM FX LLC?
Description
FX WELL - Who We Are
Our mission is simple and our passion is contagious! FX Well strives to positively impact people’s lives through our digital wellness platform, engaging events, and design and management of fitness centers that truly drive lasting change in clients’ well-being. Combining our years of experience in the health and fitness space with the latest wellness technologies, we provide a holistic approach and programs suited for a wide variety of audiences.
Position Summary:
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, updated, professional, etc.). We require our team to follow our choreography and protocols to ensure consistency for the guest’s experience.
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX brand by showing passion, creativity, and quality and more importantly abide by all Policies & Procedures, Protocols and efficiently complete all tasks assigned while achieving goals of the team. The Teammate works closely with the guests, Service Providers and Guest Relations Manager to ensure communication, consistency, teamwork and ultimately exceed our guest’s expectations.
Position is located at: Texas Health Fitness Center Dallas
Shift Hours Needed: Monday-Friday 5:45am - 1pm, Tuesday-Thursday 1pm - 9pm. Must be able to work at least two of these shifts. Part-time and full-time positions available.
Requirements
Skills & Abilities:
- Ability to work varying hours and days to meet business needs
- Ability to effectively communicate with guests and teammates
- Ability to handle multiple tasks simultaneously
- Strong interpersonal skills
- Ability to work in a fast paced environment
- Comply with dress code
- Ability to problem solve
- Ability to take responsibility for actions
- Preferred experience with CRM Software but not required
- Preferred Customer Service or selling experience (retail, hospitality, customer service, etc.) but not required