What are the responsibilities and job description for the Client Coordinator position at Team D3 - Now Symetri?
Symetri is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering, design, process automation, and data management technologies.
Job Summary: The Client Coordinator works with the outside sales teams to ensure timely quotes for renewals and new subscriptions. The Client Coordinator will demonstrate a passion for client success by focusing on supporting customers through all levels of the sales process including onboarding, customer service calls, contract renewals and account changes.
Essential Functions:
- Act as liaison between the organization and the client
- Meet with Sales Reps to review upcoming renewals and plan ahead
- Facilitate client communication
- Facilitate client renewal process
- Coordinate consolidation of contracts
- Promote adoption of three-year agreements
- Maintain compliance with Autodesk standard practices for order processing
- Addition from Nora: Knowledge of Autodesk policy changes concerning renewal and new software purchases.
- Assist in organization of account hierarchies
- Assist clients in use of Autodesk account
- Facilitate Symetri US standard operating procedures throughout customer engagement process
- Perform additional duties as requested or assigned
Required Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):
- Skilled in Microsoft office products, particularly Excel
- Knowledge of CRM systems
- Experience w/ design-build products and/or sales (Autodesk, Bluebeam, ESRI, etc.)
- Ability to organize and manage multiple large projects simultaneously
- Excels working in a team environment
- Exceptional communication, collaboration, and interpersonal skills
- Willingness to travel when needed
Required Education, Experience, & Certifications:
- Bachelor's Degree or equivalent work experience
- 2 years of tech sales-related experience
- Background in SAAS software deployment
BENEFITS:
- 2 weeks PTO annually plus flexible paid time off
- Standard Holidays
- Company group health insurance, nominal fee for employee coverage
- Short-term & Long-term Disability included
- Optional Cafeteria Plan, Dental, Vision, Life, Insurances Available
- 401K Program with D3 matching up to 4% of your base salary
- Eligibility of Benefits as follows:
- Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employment
EOE/Veteran/Disabled