What are the responsibilities and job description for the Business Relationship Manager position at Team D3 - Now Symetri?
Symetri US is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering, design, process automation, and data management technologies.
We are seeking a Business Relationship Manager, that is passionate about supporting our customers. We provide our team members the room to grow and the support & leadership to succeed with great earning potential.
POSITION SUMMARY:
The Business Relationship Manager demonstrates a passion for customer service by focusing on supporting customers through onboarding, customer service calls, and contract renewals. The role also includes supporting the outside sales team in efforts to gain new business.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Renew annual software and service contracts for territory sales
- Act as the main point of contact for customers, resolving their issues directly or routing them to the appropriate team member for incoming calls, chats, and market qualified leads
- Take ownership of the customer relationship, making decisions that prioritize the customer's best interests
- Quote, track, and close Autodesk subscription renewal contracts
- Quote, track, and close Symetri support contracts and other Symetri products
- Quote, track, and close transactional sales orders
- Ensure order accuracy
- Communicate and notify customers of policy changes, product promos, etc.
- Customer outbound communications that support client business outcomes. Manage customer contracts in CRM
- Identify, research, and resolve customer issues proactively
- Continued self-training on the industry products, services, and Symetri Technologies
- Perform additional duties as requested or assigned
QUALIFICATIONS:
- College degree or equivalent work experience
- 1 to 2 years successful experience in a Customer Service Role or Inside Sales Role
- Experience working with CRM systems is very helpful
PREFERRED KNOWLEDGE, SKILLS & ABILITIES:
- Working knowledge of Windows environment and Microsoft Office products.
- Knowledge of Customer Relationship Management (CRM) systems
- Professional writing and verbal communication skills
- Ability to communicate thoughts and information via phone or email clearly and concisely
- Ability to work collaboratively with others
- Ability to work independently and take ownership in work completed
- Ability to contribute and work well on a team
- Skill in using talents to positively affect customer experiences
- Highly organized and detail oriented
COMPENSATION: Salary (based upon experience) plus Performance Based Pay (PBP).
BENEFITS:
- 2 weeks PTO annually plus flexible paid time off
- D3 Observed Standard Holidays
- Company group health insurance, nominal fee for employee coverage
- Short-term & Long-term Disability included
- Optional Cafeteria Plan, Dental, Vision, Life, Insurances Available
- 401K Program with D3 matching up to 4% of your base salary
- Eligibility of Benefits as follows:
- Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employment
EOE/Veteran/Disabled