What are the responsibilities and job description for the Automotive Service Writer position at TEAM Chevy Manistique?
Job description:
Automotive Service Writer
We are currently seeking an experienced and talented Service Writer to join our dynamic team. In this position, you will be responsible for writing service contracts for vehicles. Your duties may include monitoring inventory, inspecting vehicles as well as writing service.
To succeed in this role, you should have a solid knowledge of basic service writing. Our ideal candidate will have strong attention to detail, with excellent communication and customer service skills.
Automotive Service Writer Advisor Job Responsibilities:
- Initiates automotive services and repairs by ascertaining performance problems and services requested.
- Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
- Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Develops estimates by costing materials, supplies, and labor.
- Calculates customer’s payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Obtains approval signatures and enters RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Automotive Service Writer Advisor Qualifications / Skills:
- Equipment Maintenance
- Problem solving
- Reporting research results
- Quality focus
- Productivity
- Estimating
- Product knowledge
- Customer service
- Safety management
Education and Experience Requirements:
- High school diploma, GED, or equivalent
- 2-plus years of experience in a service advisor role strongly preferred
- Experience or certification with specific manufacturer is a bonus
- Computer and point-of-sale proficiency
- Previous customer service experience
- Valid driver’s license with an acceptable driving record
Work Remotely
- No
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $18 - $25