Service Manager

Service Manager

$100,000-$125,000

We are currently seeking an industry (HVAC & Plumbing) experienced Service Manager to join our team! The perfect candidate must have strong leadership presence and proven success motivating a workforce. Must be able to work with a great sense of urgency to drive daily results, create a vision, set goals and hold the team accountable, at the same time as creating a satisfying customer experience. Excellent communication and problem-solving skills and the ability to work independently with a high level of organization and attention to detail are a must. An energetic personality and willingness to grow the team will contribute to our ongoing success and commitment to excellence. If you are a natural leader with a 'can do' attitude, please apply now!

About Team Bob's: For over 40 years, Team Bob's has been a trusted provider of heating, cooling, and plumbing services to the Traverse City and surrounding areas. Recognized as the #1 HVAC and Plumbing company in Traverse City in 2025, we've earned our reputation as local industry leaders. At Team Bob's, we pride ourselves on not just being a company, but a close-knit family with a strong commitment to exceptional customer service, integrity, and a supportive work culture. Joining our team means joining a family that will champion your career growth. We're known for our outstanding company culture, positive work environment, and collaborative team mentality, consistently earning recognition as a top employer by the Better Business Bureau, the Record Eagle and our community.

At Team Bob’s, we know that our talented team is what allows us to keep growing and raising the bar, and it is important that our team thrives. That is why we offer a generous benefits package, the opportunity for advancement and promotions, and a healthy work/life balance so our employees can have time to spend with their families and loved ones. Discover why our employees love being part of Team Bob's!

Position Summary: To manage the service operations of the company. This includes overseeing the daily dispatching and efficiencies of the service technicians and department. Other duties include customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to their warranty and installation needs. Responsible for making sure that all service techs are properly trained. The Service Manager is expected to handle all aspects of the service department and to ensure its continued profitability and growth.

Work Hours: 7:00am - 5:00pm, Monday through Friday; weekends and evening availability

Pay Scale: $100,000 base, with $125 K Target, Top Pay for Top Talent

Required Qualifications:

• Prior experience in Management, Service Industry
• High school diploma or its equivalent
• Computer skills
• Ability to multi-task
• Organizational skill set
• Advanced customer service skills

Qualifications desired:

• 3 years related experience training/customer service
• 3 years related experience in management/service industry
• Knowledge of HVAC and or Plumbing industry
• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality
• Well organized and able to work independently

Essential Functions and Responsibilities (not limited to):

• Responsible for the profitability of the Service Department
• Responsible for making sure Service Technicians and Plumbers are properly trained
• Ensure daily invoicing/billing
• Supervises Service Dispatcher(s) and department related staff/functions
• Coordination of service marketing calendar
• Plans for seasonal fluctuations through maintenance contracts
• Ensuring proper detail of work performed and customer interaction

Benefits:

• 401K with Company Match
• Medical Insurance
• Life Insurance
• Vision Insurance
• Dental Insurance
• Paid Time Off
• Paid Holidays
• Company Vehicle available
• Employee Assistance Program
• Company Logo Wear