Director of Operations: Real Estate Team

Here's a comprehensive job description tailored specifically for Team Becker Realtors. This combines the responsibilities of a Director of Operations, Marketing Director, and Transaction Coordinator into a senior leadership position designed to help scale a high-performing real estate team.

Director of OperationsTeam Becker Realtors | Keller Williams Realty

Location: Palmyra, PA
Employment Type: Full-Time

About Team Becker Realtors

Team Becker Realtors is one of Central Pennsylvania's top-producing real estate teams, having helped over 900 families buy and sell homes while consistently ranking among the area's highest-performing teams. We are committed to delivering exceptional client experiences through outstanding communication, innovative marketing, operational excellence, and a servant leadership mindset.

We are seeking an experienced, highly organized, and proactive Director of Operations who will serve as the operational backbone of our business. This individual will oversee marketing, transaction coordination, client experience, systems, and administrative operations while working directly with the team to help grow and scale the business.

This is not an entry-level administrative position. We're looking for someone who enjoys building systems, solving problems, leading projects, and ensuring every client and team member receives an exceptional experience.

Position Summary

The Director of Operations is responsible for ensuring every aspect of Team Becker Realtors runs efficiently and professionally—from contract to closing, marketing campaigns, listing launches, events, client communication, and operational systems.

This person will create organization from chaos, anticipate needs before they arise, improve processes, and free our sales team to focus on serving clients and generating business.

Primary ResponsibilitiesOperations & Leadership

• Oversee the day-to-day operations of Team Becker Realtors
• Develop, document, and improve operating procedures
• Identify inefficiencies and implement solutions
• Manage project timelines and ensure deadlines are met
• Coordinate vendors and third-party service providers
• Assist with budgeting and operational planning
• Track team KPIs and prepare performance reports
• Manage office supplies, technology, equipment, and systems
• Help maintain compliance with Keller Williams and Pennsylvania real estate regulations

Transaction Coordination

Manage every transaction from contract acceptance through settlement, including:

• Preparing transaction files
• Reviewing contracts for completeness
• Managing deadlines and contingency dates
• Scheduling inspections, appraisals, repairs, and settlement
• Communicating with buyers, sellers, lenders, attorneys, title companies, and cooperating agents
• Ensuring compliance documentation is complete
• Coordinating final walkthroughs
• Delivering exceptional client communication throughout the process
• Creating a memorable settlement experience

Marketing & Brand Management

Lead all marketing efforts for the team including:

Listings

• Prepare listings for launch
• Coordinate photography, videography, drone, floor plans, and staging
• Write compelling property descriptions
• Create MLS listings
• Schedule social media and email campaigns
• Coordinate signage and print marketing
• Ensure listings launch flawlessly

Social Media

• Create engaging content
• Schedule posts
• Manage Facebook, Instagram, Tik Tok, YouTube, and other platforms
• Design graphics using Canva
• Produce listing videos and client success stories
• Monitor engagement and recommend improvements

Email Marketing

• Client newsletters
• Market updates
• Event invitations
• Database campaigns
• Holiday communications

Branding

• Maintain brand consistency
• Coordinate promotional materials
• Manage team apparel and branded merchandise
• Order signs, print materials, and marketing collateral

Client Experience

Create a five-star experience for every client by:

• Serving as a primary point of contact
• Providing proactive communication
• Coordinating gifts and closing celebrations
• Managing client appreciation events
• Tracking reviews and testimonials
• Building lifelong client relationships

Event Planning

Coordinate team events including:

• Client appreciation events
• Open houses
• Community events
• Educational seminars
• Team meetings
• Appreciation dinners
• Holiday events

Database & CRM Management

• Maintain accurate client database
• Update CRM records
• Create follow-up plans
• Build automated workflows
• Generate reports
• Improve database organization

Administrative Support

• Calendar management
• Meeting coordination
• Travel arrangements
• Expense tracking
• Document management
• Vendor coordination
• Office organization

QualificationsRequired

• 3 years in operations, project management, or real estate administration
• Exceptional organizational skills
• Outstanding written and verbal communication
• Ability to manage multiple priorities simultaneously
• Strong attention to detail
• Professional appearance and demeanor
• High level of integrity and confidentiality
• Self-motivated and proactive
• Strong problem-solving abilities
• Ability to thrive in a fast-paced environment

Preferred

• Pennsylvania Real Estate License (or willingness to obtain)
• Experience with Keller Williams systems
• Transaction coordination experience
• Marketing experience
• Event planning experience
• Canva
• CRM management experience
• Dotloop, Lone Wolf, Command, or similar transaction software
• Social media management

Technology Skills

Experience with or willingness to learn:

• Microsoft Office
• Google Workspace
• Canva
• Keller Williams Command
• Lone Wolf Transactions (Transact)
• Dotloop
• CRM platforms
• Social media scheduling tools
• AI productivity tools (ChatGPT, etc.)
• Video editing software

Characteristics We're Looking For

Our ideal candidate is someone who:

• Loves organization
• Thinks several steps ahead
• Has a "figure it out" attitude
• Enjoys creating systems
• Communicates exceptionally well
• Cares deeply about client experience
• Takes ownership without being asked
• Thrives in a fast-paced environment
• Values teamwork
• Wants to grow with a successful business
• Believes excellence is found in the details

Success Looks Like

Within your first year, you will:

• Build operational systems that increase efficiency
• Ensure every transaction closes smoothly
• Elevate our marketing presence
• Deliver an exceptional client experience
• Help create scalable systems that support future growth
• Become a trusted leader within Team Becker Realtors
• Allow our sales team to spend more time serving clients and growing the business

Compensation & Benefits

Compensation will be competitive and based on experience and qualifications.

Benefits may include:

• Paid vacation
• Paid holidays
• Performance-based bonuses
• Professional development opportunities
• Real estate licensing support (if needed)
• Technology provided
• Opportunity for long-term leadership growth

Why Join Team Becker Realtors?

This is an opportunity to become a key leader in one of Central Pennsylvania's premier real estate teams. You'll work in an environment that values integrity, innovation, teamwork, and continuous improvement while making a meaningful impact on both our clients and our future growth.

If you're passionate about operations, marketing, client service, and building something exceptional, we'd love to meet you.

Pay: $70,900.71 - $87,428.81 per year

Work Location: In person

Salary : $70,901 - $87,429