What are the responsibilities and job description for the SERVICE ADVISOR position at TEAM AUTOMOTIVE OF MORGANTON LLC?
Job Description:
As a Service Advisor / Writer at Team Auto Group, you will be the frontline liaison between our clients and our service team. In this role, you will handle incoming service calls, assist customers in understanding service options, and ensure a high level of satisfaction by explaining parts availability, warranty details, and pricing transparently.
Key Responsibilities:
- Respond promptly to incoming service calls and address customer inquiries.
- Thoroughly identify and assess customer needs to achieve satisfaction.
- Provide detailed explanations of parts, services, warranties, and pricing.
- Assist technicians by sourcing the correct parts and estimating labor times.
- Maintain and strive to exceed our dealership’s customer satisfaction scores.
- Conduct comprehensive Vehicle Inspection Reports for each customer.
- Proactively follow up with customers to discuss and reschedule declined services.
- Efficiently use xTime software to enhance service menu presentations and offerings.
Benefits:
- Competitive 401(K) plan with employer match.
- Comprehensive health and prescription coverage.
- Life and disability insurance.
- Full dental and vision care.
- Generous paid vacation (up to 18 days) and holidays.
- Uniforms provided.
- Attractive employee purchase plans.
Join our team and contribute to our reputation for exceptional service. Apply today—opportunities like this fill quickly!
Qualifications:Requirements:
- Availability to work alternating Saturdays.
- Professional demeanor with strong interpersonal and communication skills.
- Ability to follow detailed instructions and processes.
- Valid driver’s license and a clean driving record.
- Strong team orientation and a service-driven attitude.
Salary : $80,000 - $120,000