What are the responsibilities and job description for the Customer Service Rep position at Team Allied Distribution?
Position Description:
ABOUT TEAM ALLIED DISTRIBUTION
Founded in 1976, Team Allied Distribution is the countrys leading independent warehouse distributor of automotive exhaust, with over 390,000 square feet of warehouse capacity throughout 26 facilities strategically located in the Western and Midwestern United States. It is a 100% employee-owned company with over 220 employee-owners. Team Allied prides itself on delivering premium-quality products, competitive pricing, fast-paced logistical services, and first-class customer service!
BENEFITS PACKAGE
Team Allied Distribution offers a comprehensive benefits package that includes medical, dental, and vision insurance. Additionally, we provide life insurance, long-term and short-term disability coverage, and accidental death and dismemberment (AD&D) insurance. Our benefits also include a 401(k) plan and an Employee Stock Ownership Plan (ESOP).
EMPLOYEE STOCK OWNERSHIP PLAN (ESOP)
The Employee Stock Ownership Plan, commonly known as an ESOP, is a retirement benefit for all employee-owners. Similar to a 401K, only better! The ESOP grants company stock to all eligible employee-owners and allocates the stocks into a trust account as part of their future retirement fund. The ESOP is a fantastic benefit because the employee-owners contribute zero dollars of their own money to the plan.
EMPLOYEE OWNER POSITION PURPOSE
The Automotive Customer Service Representative/Inside Sales position exists to field incoming calls for products, resolve customer service issues and to make effective outgoing sales calls to generate sales and revenue for the company.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Process customer order files and process tracking / delivery information back to the customer in their required formats
Field incoming calls from customers looking for specific products based on year, make, model and type of vehicle
Field incoming calls relating to general customer service issues and find solutions that promptly and effectively fit the customers needs
Make effective outgoing sales calls to current and prospective customers
Review current customer accounts to discover new sales opportunities
AR Responsibilities - Prepare daily excel spread sheet for check deposits and Credit Card payments.
SKILLS & QUALIFICATIONS
Previous customer service experience required
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Good active listening skills
Organization and time management
Proficient Microsoft computer skills
Knowledge of inventory-based software desired
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office setting 80%
Warehouse setting 20%
Physical Demands and Abilities:
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to consistently lift up to 25 lbs and up to 70 lbs. occasionally
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs
The ability to see details at close range (within a few feet of the observer) or at a distance
The ability to exert maximum muscle force to lift, push, pull, or carry objects
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp manipulate, or assemble objects
Ability to climb 12-14 ft platform ladders
Ability to run, maneuver, navigate or drive a vehicle
Ability to perform physical activities that require considerable use of arms and legs and moving whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
Team Allied reserves the right to modify this job description at any time based on business need.
ABOUT TEAM ALLIED DISTRIBUTION
Founded in 1976, Team Allied Distribution is the countrys leading independent warehouse distributor of automotive exhaust, with over 390,000 square feet of warehouse capacity throughout 26 facilities strategically located in the Western and Midwestern United States. It is a 100% employee-owned company with over 220 employee-owners. Team Allied prides itself on delivering premium-quality products, competitive pricing, fast-paced logistical services, and first-class customer service!
BENEFITS PACKAGE
Team Allied Distribution offers a comprehensive benefits package that includes medical, dental, and vision insurance. Additionally, we provide life insurance, long-term and short-term disability coverage, and accidental death and dismemberment (AD&D) insurance. Our benefits also include a 401(k) plan and an Employee Stock Ownership Plan (ESOP).
EMPLOYEE STOCK OWNERSHIP PLAN (ESOP)
The Employee Stock Ownership Plan, commonly known as an ESOP, is a retirement benefit for all employee-owners. Similar to a 401K, only better! The ESOP grants company stock to all eligible employee-owners and allocates the stocks into a trust account as part of their future retirement fund. The ESOP is a fantastic benefit because the employee-owners contribute zero dollars of their own money to the plan.
EMPLOYEE OWNER POSITION PURPOSE
The Automotive Customer Service Representative/Inside Sales position exists to field incoming calls for products, resolve customer service issues and to make effective outgoing sales calls to generate sales and revenue for the company.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Process customer order files and process tracking / delivery information back to the customer in their required formats
Field incoming calls from customers looking for specific products based on year, make, model and type of vehicle
Field incoming calls relating to general customer service issues and find solutions that promptly and effectively fit the customers needs
Make effective outgoing sales calls to current and prospective customers
Review current customer accounts to discover new sales opportunities
AR Responsibilities - Prepare daily excel spread sheet for check deposits and Credit Card payments.
SKILLS & QUALIFICATIONS
Previous customer service experience required
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Good active listening skills
Organization and time management
Proficient Microsoft computer skills
Knowledge of inventory-based software desired
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office setting 80%
Warehouse setting 20%
Physical Demands and Abilities:
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to consistently lift up to 25 lbs and up to 70 lbs. occasionally
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs
The ability to see details at close range (within a few feet of the observer) or at a distance
The ability to exert maximum muscle force to lift, push, pull, or carry objects
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp manipulate, or assemble objects
Ability to climb 12-14 ft platform ladders
Ability to run, maneuver, navigate or drive a vehicle
Ability to perform physical activities that require considerable use of arms and legs and moving whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
Team Allied reserves the right to modify this job description at any time based on business need.