Assistant Branch Manager (2997)

An Assistant Branch Manager supports the Branch Manager in overseeing daily operations, ensuring customer satisfaction, and managing staff. Their responsibilities include handling administrative tasks, assisting with inventory and order fulfillment, and providing technical support to technicians. They also play a role in sales, customer service, and potentially even financial tasks like cash handling.  

Primary Duties and Responsibilities 

• Ensuring smooth workflow from opening to closing, including managing staff, scheduling deliveries, and resources  

• Interacting with customers, addressing inquiries, resolving issues, and ensuring a positive experience  

• Assisting with maintaining accurate inventory, processing orders, and managing shipments   

• Handling documentation, maintaining records, and supporting communication both internally and with suppliers   

• May involve reporting daily reconciliations and bank deposits   

• Identifying opportunities to enhance efficiency and reduce costs 

• Ensuring adherence to safety regulations, including OSHA standards, and proper permitting for work performed 

• Assisting with sales promotions, suggestive selling, and showroom displays to drive revenue 

• Building rapport with customers, managing key accounts, and resolving complaints 

• Supporting and motivating team members, potentially including performance management and training 

• Filling in for the Branch Manager in their absence, ensuring continuity of operations 

• Provide expert guidance and training to team members on industry best practices, technical procedures, and safety protocols  

• Maintain detailed and accurate records of all service activities, including  all invoices/transfers are shipped  

Required Education:
- High school diploma or equivalent; some college coursework in business or management is a plus.

Required Experience:
- At least 2 years of experience in a supervisory or leadership role.
- Experience in retail, distribution, or a related industry.
- Proven track record of managing teams and meeting business goals.

Required Skills and Abilities:
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Good problem-solving skills and the ability to think on your feet.
- Basic computer skills, including familiarity with Microsoft Office.
- Ability to multitask and manage time effectively.