Operations Training and Customer Enablement Manager

Position Summary

Teal Drones, a wholly owned subsidiary of Red Cat Holdings, is looking to fill an immediate position as a full-time Operations Training and Customer Enablement Manager. Teal is a rapidly growing technology company focused on creating world-class system solutions serving a broad range of applications forth design and development of Unmanned Aircraft Systems (UAS drones) for use in defense, public safety, and other government security organizations.

As the Operations Training and Customer Enablement Manager, you will create, implement and oversee the training of new hires, and customer enablement initiatives. The ideal candidate brings hands-on experience with adult learning and instructional design. A deep understanding of compliance, and the ability to work with cross functional teams to enable learning with little guidance. This role is critical to ensure Teal’s drones are safe, high-performing, and compliant with government and defense standards.

Essential Duties and Responsibilities

• Build and manage a world class training organization.                                                                    
•  Create eLearning modules, videos and more to support the product and work experience for both internal and external customers?      
• Select an ideal learning management system to house and track all internal training
•  Partner with manufacturing and engineering teams to ensure job aids and curriculum meet their requirements.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 5 years of experience in corporate training and instructional design development
• Hands-on experience with technical training
• Hands-on experience with a variety of eLearning authoring tools required: Captivate, Canva, Articulate, Camtasia, and Video/Multimedia production and editing experience
• Strong reporting and documentation skills
• Excellent verbal and written communication skills, including training content development and presentations
• Demonstrated ability to manage multiple competing priorities

Additional Desired Qualifications

• Portfolio of instructional design and video work
• Strong facilitation skills for instructor-led and virtual training environments
• Ability to work effectively in fast-paced, ambiguous consulting and implementation settings

Physical Requirements and Working Conditions

• Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time.
• Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis.
• Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy.
• May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations.
• Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment.
• Occasional off-hours or weekend work required for emergency facility responses or projects as needed
• Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks.

Background Check

This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.

EEO and ITAR/EAR Work Authorization Disclosure

Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.

E-Verify

The company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules.

Compensation: Base pay, plus generous annual equity package and potential bonuses.