CUSTOMER SERVICE SPECIALIST II

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

This document outlines a high-level role that integrates responsibilities and qualifications from both customer service and inside sales operations. The unified position is designed for experienced professionals who excel in customer engagement, sales strategy, and operational execution.

Job Requirements

Position Overview

The Customer Service Specialist combines frontline customer service expertise with strategic inside sales operations. The individual will serve as a key liaison between customers and the organization, ensuring seamless communication, effective issue resolution, and proactive sales engagement. This position demands a high level of professionalism, adaptability, and a result-driven mindset

Key Responsibilities

• Serve as the primary contact for customer interactions via phone, and email
• Resolve customer inquiries and complaints efficiently, ensuring high satisfaction and loyalty.
• Identify opportunities by understanding customer needs and promoting suitable solutions. Understanding the customers forecast with alignment with the account manager.
• Collaborate with field sales and internal departments to coordinate strategies and ensure seamless order fulfillment.
• Manage order processing, quotations, and contract administration with accuracy.
• Provide expert guidance on product features, pricing, and availability.
• Deliver onboarding support and training to new customers.
• Monitor and report via KPI metrics, and customer feedback.
• Maintain detailed records of customer interactions and transactions.
• Support transactional tasks related to order-to-cash flow and RMA processes.
• Ensure responses follow approved company guidelines and consumer laws.
• Contribute to team KPIs and continuous improvement initiatives.
  
  

Qualifications

What your background should look like

• Bachelor’s degree in business administration, Marketing, Communications, or related field (preferred).
• 3 years of experience in customer care, inside sales, or sales operations.
• Strong verbal and written communication skills.
• Proficiency with CRM systems such as Salesforce and SAP.
• Ability to manage multiple priorities and meet deadlines independently.
• Excellent problem-solving skills and attention to detail.
• Strong organizational and time management abilities
  
  

Key Competencies

• Customer Focus: Understands and addresses customer needs effectively.
• Communication: Clear articulation and active listening.
• Analytical Thinking: Uses data to inform decisions.
• Teamwork: Collaborates across departments.
• Accountability: Takes ownership of outcomes.
• Patience and Positive Attitude: Maintains professionalism under pressure.
• Goal-Oriented: Focused on achieving performance targets.
• Candidates must have a problem-solving mindset
  
  

Work Environment & Expectation

#TARARM

#HYBRID

This role is hybrid role with a minimum of three days onsite in at our site in Hampton, Virgina, with standard business hours 8-5 EST. Occasional extended days onsite may be required. The position involves close collaboration with sales, marketing, logistics, finance, and technical teams. High levels of integrity and professionalism are expected

This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Compensation

• Competitive base salary commensurate with experience: $45,900-$ 68,800 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary Incentive(s) Benefits
  
  

Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
  
  

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.