What are the responsibilities and job description for the Dispatcher position at TE Certified Electrical, Plumbing, Heating &...?
TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people.
We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.
If you're passionate, skilled, and ready to grow—we want you on our team.
NO ON-CALL, NO SUNDAYS, AND NO NIGHTS!
In this position, you will play a critical role in ensuring exceptional customer service by efficiently scheduling and dispatching qualified technicians to service requests. You will also provide support to other dispatchers, fostering a collaborative and productive work environment. This is an in-office position in Jonesboro, not a remote position.
Benefits:
- Top Compensation in Atlanta – We’ve done the research.
- No On-Call and No Sunday’s! – Enjoy your time off.
- Weekly Review Bonuses – Your performance pays off.
- Company Sponsored Insurance Provided
- Company contribution into HSA account
- 401(k) with Company Match – Invest in your future.
- Paid Gym Membership – You choose the gym.
- Company-Sponsored Dental, Vision & Life Insurance
- Referral Bonus – $5,200 for bringing a friend!
- Paid Holidays & PTO – 6 holidays 5 PTO days annually.
- Unlimited Unpaid Time Off – Flexibility when you need it.
- Company Vehicle & Fuel Card
- Company Supplied Uniforms – No cost to you.
- Paid Boot Allowance – Every 365 days.
- Free Drinks & Snacks – Coffee, biscuits, and more.
- Receive and prioritize customer service requests for various home services (e.g., plumbing, electrical, HVAC)
- Schedule and dispatch qualified technicians based on skillset, availability, and job urgency
- Communicate effectively with customers and technicians, ensuring clear and timely updates
- Maintain accurate records of all dispatched jobs and customer interactions
- Monitor technician performance and provide feedback for continuous improvement to their management
- Identify and resolve potential scheduling conflicts
- Train and mentor new dispatchers, fostering a positive and supportive team environment
- Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
- Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach
- Schedule will be Monday thru Friday and will include a rotating Saturday (6:30AM - 2:30PM) Saturdays are the only work from home day. To work from home, must have your own computer with 2 monitors and a hardwired internet connection.
Qualifications:
- Minimum 2 years of trades dispatching experience
- Proven track record of consistency and reliability in previous roles
- Excellent communication, interpersonal, and organizational skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Ability to prioritize multiple tasks and work effectively under pressure
- Proven leadership experience in a fast-paced environment
- Must be a good person, ethical & of good morals
- Valid driver's license and reliable transportation
Preferred Qualifications:
- Experience in the home services industry
- 2 years of experience working on a PC and Business Phone handling Basic admin duties/reporting
- Proficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience!
- Proven track record of exceeding customer service expectations
