What are the responsibilities and job description for the Patient Care Coordinator position at TDN ASO, LLC?
PURPOSE OF THE JOB:
We are seeking a personable and professional Patient Care Coordinator to ensure that dental patients' appointments are efficiently scheduled, rescheduled, or canceled based on their needs. This role is crucial in maintaining smooth operations within our practice. The Patient Care Coordinator will be responsible for entering patient information into our data system, addressing patient inquiries, arranging referrals to other dental specialists, and preparing billing statements.
RESPONSIBILITIES:
- Greet and welcome patients to the practice, creating a warm and friendly atmosphere.
- Schedule, reschedule, or cancel appointments as required, ensuring optimal patient flow.
- Demonstrated expertise in dental insurance processes, including verification of benefits and eligibility.
- Proficient in submitting and tracking dental predeterminations and pre-authorizations.
- Skilled in reviewing and accurately posting Explanation of Benefits (EOBs) to patient accounts.
- Ability to identify and resolve discrepancies in insurance payments and claims.
- Strong understanding of dental coding, insurance terminology, and payer-specific requirements.
- Assist patients in filling out information forms accurately and efficiently.
- Prepare patients' charts and daily schedules for the dental staff, ensuring all necessary information is readily available.
- Update patient records and document recent treatments and procedures meticulously.
- Schedule follow-up appointments and provide telephonic reminders to ensure patient compliance.
- Communicate with dental insurance providers to determine if patients are required to make co-payments.
- Verify methods of payment and collect payments as needed, ensuring accurate financial transactions.
- Perform general office duties, such as answering telephones, photocopying, filing, and faxing, to support the smooth operation of the practice.