Sales Coordinator

The Opportunity

We are looking for a customer-focused Sales Coordinator to support our Sales and Marketing team by managing customer accounts, coordinating order administration activities, and serving as a key liaison between customers, sales representatives, and internal departments.

In this role, you will work closely with customers, Manufacturer Representatives, Regional Sales Managers, and internal teams to ensure accurate order processing, timely communication, and exceptional customer service. You will help maintain customer relationships by providing order updates, coordinating quotations and specifications, resolving issues, and supporting overall sales operations.

What You'll Do

• Manage contract and order administration activities, including customer purchase orders, order files, certifications, customer portals, and change orders.
• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Coordinate customer correspondence and sales activities within assigned territories and regions.
• Prepare and manage quotations, application reviews, specification reviews, and customer requests.
• Provide technical and product information to customers as required.
• Communicate order status updates and proactively address customer inquiries and issues.
• Maintain and update open order reports, booking reports, and other sales-related records.
• Collaborate with Manufacturer Representative organizations and Regional Sales Managers to support territory activities.
• Coordinate customer documentation and ensure records are accurate and complete.
• Support sales initiatives and customer service objectives while maintaining a high level of responsiveness.
• Assist with trade show coordination and related activities when required.
• Perform other duties as assigned.

What We're Looking For

Required Qualifications

• High School Diploma or equivalent.
• Three to ten years of related customer service, sales support, order administration, or coordination experience, or an equivalent combination of education, training, and experience.
• Experience supporting Manufacturer Representatives and regional sales organizations is preferred.
• Trade show coordination experience is a plus.
• Strong customer service and relationship management skills.
• Ability to prioritize multiple tasks and manage competing deadlines.
• Strong verbal and written communication skills.
• Ability to work effectively with customers, sales teams, and cross-functional departments.
• Proficiency with Microsoft Office applications.
• Experience using Enterprise Resource Planning (ERP) systems and customer portals preferred.

Knowledge, Skills & Abilities

• Ability to read, interpret, and prepare business correspondence and customer communications.
• Ability to effectively present information to customers, coworkers, and small groups.
• Ability to calculate discounts, percentages, commissions, and other business-related figures.
• Ability to apply logical problem-solving techniques to customer and operational issues.
• Strong attention to detail and organizational skills.
• Ability to learn technical product information and communicate it effectively to customers.

Competencies for Success

Successful candidates will demonstrate the following competencies:

• Customer Service: Responds promptly to customer needs, provides accurate information, and works to resolve issues professionally.
• Communication: Communicates clearly and effectively in both verbal and written formats.
• Organization: Manages multiple priorities and maintains accurate records and documentation.
• Problem Solving: Identifies issues, analyzes information, and develops practical solutions.
• Teamwork: Works collaboratively with internal teams, customers, and sales partners.
• Attention to Detail: Ensures accuracy in orders, quotations, reports, and customer records.
• Dependability: Demonstrates reliability, accountability, and follow-through on commitments.
• Professionalism: Maintains a positive, customer-focused attitude and represents the organization professionally.

Why You'll Love This Role

• Serve as a key connection between customers and internal teams.
• Build strong relationships with customers and sales partners.
• Gain exposure to order management, sales operations, and customer support activities.
• Contribute directly to customer satisfaction and business growth.
• Collaborate with cross-functional teams across the organization.
• Develop expertise in sales coordination, customer account management, and business operations.
• Build your career with a global technology organization.

Compensation

$59,000– $63,000 annually (Exempt)

This is TDK-Lambda Americas’ good-faith anticipated compensation range for this position. The actual starting salary within the range may depend on relevant education, training, experience, transferable skills, internal equity, business needs, market conditions, and other lawful factors.

The stated range reflects the anticipated compensation as of the posting date and may be updated if the position’s responsibilities or compensation structure changes.

Benefits

Benefits available to eligible employees may include:

• Healthcare benefits
• 401(k) plan with company match
• Paid time off (PTO), including any legally required sick and safe leave
• Educational assistance
• Employee recognition programs
• Service awards
• Performance-based awards
• Opportunities for professional growth

Benefit eligibility, coverage, waiting periods, employee contributions, and plan terms may apply.

Physical & Work Environment

This position is primarily performed in an office environment and requires regular interaction with customers, sales personnel, and internal departments.

The role involves frequent use of computers, telephones, and business software applications. Employees may spend extended periods sitting while managing customer communications, processing orders, maintaining records, and supporting sales activities.

Reasonable accommodations may be available to enable qualified individuals to perform the essential functions of the position.

Equal Employment Opportunity and Accommodations

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation.

TDK-Lambda Americas is an Equal Opportunity and Affirmative Action Employer committed to creating an inclusive workplace and providing reasonable accommodations for qualified individuals with disabilities throughout the employment process.