What are the responsibilities and job description for the Technical Account Manager position at TDIndustries?
Job Summary
Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus. Identifies, develops and typically closes new sales opportunities. Creates demand for the organization's products and services by raising their profile with customers. Achieves revenue targets by increasing revenue spend per account. May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.
Company Overview
Established in 1946, TDIndustries has developed into one of America's premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance. For 70 years, our employee-owned company has provided innovative services that optimize the performance of world-class mechanical and electrical systems that serve healthcare facilities, hotels, schools, sports arenas, mission critical facilities and industrial complexes and other essential institutions.
Our employees, whom we call “Partners” are the heart of our success and what sets us apart from our competitors. FORTUNE Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.
Essential Duties
- Schedules and conducts customer visits with new and existing customers. Provides support to existing customers by working quotes, managing contracts and conducting follow-ups. Utilizes, enters and maintains all customer activity in CRM. Participates in contract review or renewal meetings.
- Markets service products and capabilities with clients at events in a social environment. Utilizes, enters and maintains all customer activity into CRM.
- Performs estimating on new work and service agreements for assigned accounts. Collaborates with service operations during estimates through job turnover.
- Builds strong relationships both internally with customers and externally across the organization.
- Conducts follow-up on billing issues on all assigned accounts. Utilizes their understanding of the mechanics of contracts, associated accounts receivable needs, billings, customer portals and legal compliance such as lien activity to best serve the customer.
- Analyzes potential work to ensure its scope, complexity, schedule and other requirements fit the Service business plan.
- Works with the customer to develop their strategic plan to foster growth and drive sales.
- Maximizes success rate by utilizing an understanding of market dynamics and customer goals for a proactive approach to opportunities.
Minimum Requirements
- 5 years of account management experience within the commercial mechanical/service industry.
- Must understand the commercial mechanical/service industry.
- Must be able to demonstrate strong negotiation and influencing skills.
- Bachelor’s degree in Marketing, Sales or related field is preferred.
