What are the responsibilities and job description for the Plumbing Service Manager position at TDIndustries, Inc.?
Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance. We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.
Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.
Join a growing team where your skills matter, and your future is built to last.
At TDIndustries, we believe opportunity should be built — and shared — by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity — never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence.
- Manages and provides guidance to service technicians and supervisors who are working within the specific business segment, and participates in manager on-call/stand-by rotation as dictated by business unit policies and procedures. Ensures the team is operating within the guidelines of the company and the business unit, while conforming to state and local codes.
- Coordinates all HR related issues and participates in all hiring activities, including directly recommending candidates for hire. Conducts timely, complete, and meaningful performance management conversations that help grow employee careers. Manages disciplinary measures when necessary and conveys all critical issues to the senior service manager.
- Demonstrates a proficient understanding of service reporting metrics to lead and manage the business results of the team.
- Maintains strong customer relationships and ensures service technician performance meets customer requirements through direct management and communication. Helps generate sales proposals and identifies, maximizes and communicates all prefabrication opportunities. Provides technical assistance, invoice dispute resolution and accounts receivable feedback.
- Manages revenue goals as set in annual strategic planning. Monitors technician labor hours for efficiency and safety, and ensures work orders and time sheets are accurate. Reviews the Technician Productivity Report each month and provides feedback to service technicians. Feedback includes highlighting areas where productivity needs to be improved and recognizing individuals for outstanding performance.
- Conducts monthly safety meetings with service technicians to help identify and develop policies and procedures for continuous aggressive improvement. Performs two safety observations per month and ensures safety rules, policies, awareness and practices are followed, and corrective measures are implemented. Ensures that in the event of injury or incident, all reporting and incident investigations in the specific business segment team are performed in accordance with the guidelines of company policy.
A High School diploma or GED. Bachelor’s degree in related field is preferred.
Required to hold registrations, professional licenses, and/or certifications as required for the position.
Minimum of 7 years of relevant experience.
Demonstrated expertise in plumbing systems, service processes, techniques, and codes is essential.
Proficiency in interpreting complex schematics and blueprints is a must.
Exceptional client-facing and communication skills.
Excellent presentation and leadership skills.