Dispatcher I - American Airlines - 3rd shift

Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance. We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.

Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.

Join a growing team where your skills matter, and your future is built to last.

At TDIndustries, we believe opportunity should be built — and shared — by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity — never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence.

• Efficiently dispatches skilled Service Technicians to service calls, ensuring cost-effectiveness and customer satisfaction. Manages dispatch for all business units as required, resolving issues within capability and escalating when necessary.
• Manages customer's requests, and delivers first-rate service to meet or exceed their expectations. Oversees all inbound customer contacts via phone, email, web portal and fax and organizes customer service calls prior to their deployment to the Service Technician.
• Creates work orders from customer contacts and verifies that customer information is correct. Pull permits as needed. Manages customer portals with needed data and completes reports such as shift and status reports.
• Plays a key role in scheduling customer maintenance contracts and organizing Service Technicians' workflows to meet contract requirements.
• Communicates effectively to guarantee prompt and responsive service to the customers' immediate and long-term needs. Communicates the status of the service call to the customer while it is in progress, and follows up with the customer after the call has been completed.
• Plans, forecasts and dispatches service calls for the internal customer (Service Manager and Service Technician). Monitors dashboard results and creates plans to address active work orders.
• Works cohesively with Service Managers, Service Technicians, Sales Representatives, Account Managers and Dispatch Coordinators to meet the needs of customers each day.
• Performs cross functional roles and cross-promotes all services offered to customers.
• Reviews current processes and procedures in order to improve and strengthen the customer experience and increase overall efficiency.

• High School diploma or GED equivalent
• 2 years of relevant experience
• Knowledge of procedures and guidelines for emergency situations
• Experience with MS Office Suite
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills.