What are the responsibilities and job description for the Client Success Coordinator position at TDIndustries, Inc.?

Manage a portfolio of established house accounts, ensuring consistent communication, service delivery, and client satisfaction.
Serve as the day-to-day contact for routine service requests, updates, and issue resolution.
Coordinate with operations and dispatch teams to ensure work orders and projects are completed on time and within scope.
Track client activity, renewals, and satisfaction metrics, escalating issues as needed to the Client Success Manager.
Support client reporting and data entry in CRM and CMMS systems, ensuring accurate and current account information.
Assist with proposal preparation, contract renewals, and documentation for assigned accounts.
Monitor performance metrics (e.g., response time, completion rate, NPS) and identify trends that may impact service quality.
Collaborate with cross-functional teams to improve client experience and operational efficiency.
Participate in client check-ins and internal account review meetings.

High school diploma/GED required
1-3 years of experience in customer service, account coordination, or administrative support—preferably in service, facilities, or construction industries.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Customer-focused mindset with a proactive approach to problem-solving.
Ability to manage multiple priorities in a fast-paced environment.
Basic understanding of service operations and work order processes.
Proficiency in CRM platforms (e.g., HubSpot, Salesforce) and Microsoft Office Suite.
Collaborative and adaptable team player eager to learn and grow within the organization.

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Client Success Coordinator