Associate Infrastructure Engineer

Join a culture that emphasizes and rewards performance and goal achievement.

Our IT department supports offices nationwide by providing reliable technology solutions for infrastructure, software, data analytics, and customer focus—all with an unwavering commitment to service and quality. And our project role structure facilitates rapid professional and career growth for our employees, regardless of title.

Our unique environment enables us to build high-quality, scalable solutions.  And our technology stack, services, processes, and standards create system stability, with over 99% uptime—which means we can focus on adopting new technologies while delivering innovative business solutions and capabilities

Description:

We are looking for a Field Service Engineer that will respond to phone calls and ticket requests working on issues including level1 to level 3 support.  Our team works in fast-paced environment for onsite and remote workers in a Windows10 and O365 environment. This role provides end-user problem resolution, imaging, deployments, and workstation engineering.

Qualifications

• Bachelor’s degree in Technology or Business and 1 to 2 years, or 3-5 years of progressively responsible experience, preferably within an insurance/medical industry.
• Excellent customer service skills.
• Excellent communication skills: verbal, face-to-face, and written.
• Technical knowledge and experience with technology environments, including server, network, storage, and communications systems.
• Proficient understanding of technology systems characteristics, features, and integration capabilities.
• Proficient understanding of project management principles.
• Deep understanding of Microsoft Windows operating systems, Active Directory, DNS, TCP/IP
• Proficient in basic firewall and routing technologies.
• Ability to troubleshoot system and network problems remotely and on-site.
• Ability to support the roll-out of new applications.
• Respond to Helpdesk tickets promptly.
• Self-starter with the ability to work both independently and with a team.

Technical Knowledge:

• Windows 10 imaging/deployment/engineering
• Apple desktops/laptops
• iPhone, Android, tablets
• VMWare
• VPN
• Active Directory
• O365
• Teams (highly desired)
• Outlook (highly desired)
• Cisco Routers
• SharePoint
• Jabber
• WebEx
• Intune

Technical Certification – (highly desired)

Microsoft, CompTIA, CCNA, MCSE

Salary Range: $60,348 - $79,207. Compensation varies based on skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay.  

 Benefits 

We offer competitive compensation, an incentive bonus plan, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:   

• Health, dental, and vision insurance
• Health care tax-free spending accounts with a company match
• 401(k) and Roth IRA with company match, as well as catch-up plans for both
• Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
• Paid holidays each calendar year
• Life and travel insurance
• Tax-free commuter benefits
• In-person and online learning opportunities
• Cross-function career opportunities
• Business casual work environment
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored participation at non-profit events

 About The Doctors Company 

The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.  

The Doctors Company is proud to be Certified™ by Great Place to Work®.  

Salary : $60,348 - $79,207