What are the responsibilities and job description for the Remote Customer Service Representative position at TDB Communications?
Remote Customer Service Representative – Healthcare Support - Sacramento, CA
Make a real impact from home. Help Californians access the healthcare they need.
TDB Communications is hiring compassionate, skilled Customer Service Representatives to support critical government health programs serving California communities. As a remote team member, you'll help Californians navigate vital healthcare services from the comfort of your home office while enjoying competitive pay, comprehensive benefits, and clear paths for career advancement with a stable, veteran-owned company.
Work Location: This position is remote. You'll work from home for your regular daily schedule. You must live within 50 miles of Sacramento, CA (820 Stillwater Rd, 95605) as you may occasionally need to attend in person for emergency business continuity situations or performance coaching.
Why Join TDB?
- Truly remote position: Work from home daily with equipment provided
- Comprehensive benefits: Medical, dental, vision insurance
- Generous time off: 9 paid holidays 2 weeks PTO
- Retirement planning: 401(k) with company match
- Paid training: We prepare you for success from day one
- Career growth: Clear paths to Team Lead, Supervisor, and Specialist roles
- Stable employment: 25 years supporting federal agencies; government contract security
- Meaningful work: Help real people navigate CMS and CDC programs that change lives
Position Details
Pay Rate: $18.00/hour
Interviews: February 3–14, 2026
Training Start Date: March 17, 2026
Schedule: Full-time with set schedule adherence required
Location Requirement: Must reside within 50 miles of Sacramento, CA (820 Stillwater Rd, 95605). This supports initial training and rare emergency business continuity needs. Day-to-day work is performed remotely from your home.
What You'll Do
As a Customer Service Representative, you'll be the helpful voice on the other end of the line for members and healthcare providers navigating important programs:
- Answer inbound calls using our automated system and provide clear, professional assistance
- Research and resolve customer inquiries while meeting service level agreements
- Document all interactions in our CRM system with thorough, accurate notes
- Guide callers through online applications and processes
- Maintain current knowledge of program regulations and policies
- Make outbound follow-up calls when needed
- Collaborate with team members and escalate complex issues to leadership
You'll use standard call center technology including phones, email, web browsers, and our ticketing system—all while working remotely.
What You'll Need
Required:
- High school diploma or equivalent
- 1 year of customer service experience
- Strong communication skills (written and verbal)
- Ability to work independently and problem-solve
- Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer)
Preferred:
- Experience with CRM tools, help desk software, or call center technology
- Familiarity with healthcare or government programs
About TDB Communications
Since 1999, TDB Communications has been a trusted partner to federal agencies including CMS and the CDC. As a minority-owned, service-disabled veteran-owned small business (SDVOSB), we've deployed thousands of professionals across 30 states to support critical government services. When you join TDB, you're joining a company that values service, integrity, and employee success.
Next Steps
Ready to apply? Submit your application by February 14, 2026. Selected candidates will be contacted for interviews beginning February 3rd.
Need accommodations? We're committed to providing reasonable accommodations for individuals with disabilities. Please contact us directly to discuss your needs.
Equal Opportunity Employer
TDB Communications is an Equal Opportunity Employer. All employment decisions are based on qualifications and business needs, without regard to race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.
Equipment will be mailed to your verified home address. We may communicate with applicants via text, email, and phone about your application—you can opt out of texts at any time.
Salary : $18