What are the responsibilities and job description for the Inside Sales Rep - Physical Security position at TD SYNNEX North America?
About The Role
As an inside sales representative, you will serve as the primary strategic liaison for a defined portfolio of accounts. You'll own daily communication, deepen executive‑level relationships, and proactively drive revenue and margin growth across your region. By developing tailored, client‑specific solutions, you will help strengthen customer loyalty and position TD SYNNEX as a trusted technology partner.
In this role, you'll not only support customers-you'll also lead from within. You will coach Inside Account Representatives (IARs) and Inside Account Executives (IAEs), mentor peers, and serve as a resource for navigating complex challenges. You'll bring seasoned judgment, a solutions‑oriented mindset, and the confidence to collaborate across internal teams and leverage TD SYNNEX leadership when needed.
If you're a strategic, people‑centric sales professional who thrives in fast‑paced environments and enjoys shaping impactful customer relationships, this position offers a clear path for career growth.
What You'll Do
Strategic Customer Leadership
Experience & Education
Account Management, Communication, Customer Relationships, Negotiation, Sales
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company
As an inside sales representative, you will serve as the primary strategic liaison for a defined portfolio of accounts. You'll own daily communication, deepen executive‑level relationships, and proactively drive revenue and margin growth across your region. By developing tailored, client‑specific solutions, you will help strengthen customer loyalty and position TD SYNNEX as a trusted technology partner.
In this role, you'll not only support customers-you'll also lead from within. You will coach Inside Account Representatives (IARs) and Inside Account Executives (IAEs), mentor peers, and serve as a resource for navigating complex challenges. You'll bring seasoned judgment, a solutions‑oriented mindset, and the confidence to collaborate across internal teams and leverage TD SYNNEX leadership when needed.
If you're a strategic, people‑centric sales professional who thrives in fast‑paced environments and enjoys shaping impactful customer relationships, this position offers a clear path for career growth.
What You'll Do
Strategic Customer Leadership
- Own day‑to‑day contact for assigned accounts, building deep, trusted relationships across all customer levels-including executives.
- Travel up to 25% to lead customer meetings, attend strategic events, and engage top clients in person.
- Develop strategic account plans that align customer objectives with TD SYNNEX offerings.
- Lead revenue and margin performance for your region, ensuring sustainable business growth.
- Generate new opportunities through outbound calling efforts and targeted outreach to prospective customers.
- Understand P&L metrics and make informed pricing decisions, partnering with leadership as needed.
- Own regional P&L holistically, making transactional decisions that optimize profitability.
- Demonstrate expert knowledge of the TD SYNNEX value proposition, solution portfolio, and supporting Business Units.
- Proactively present relevant cross‑portfolio solutions based on customer goals.
- Identify and expand strategic projects and initiatives within the region.
- Build strong internal partnerships with vendor management, finance, purchasing, and operational teams to deliver seamless customer experiences.
- Use sound judgment to resolve complex customer issues and escalate appropriately.
- Coach, mentor, and guide Inside Account Reps (IARs) and Inside Account Executives (IAEs) on sales practices, processes, and solution strategies.
- Provide day‑to‑day direction to team members to support productivity and customer satisfaction.
- Step in to support or cover Sales Manager responsibilities as needed.
- Develop and present strategic business plans to leadership, highlighting customer opportunities, regional trends, and growth strategies.
- Lead financial strategy for non‑RFP proposals, shaping competitive and profitable solutions.
Experience & Education
- 5-8 years of relevant sales, account management, or client‑facing experience.
- Bachelor's degree preferred; equivalent experience and education considered.
- Strong communication skills with the ability to engage senior‑level leaders and influence outcomes.
- Advanced critical thinking, problem‑solving, and decision‑making abilities.
- Skilled negotiator with the ability to promote and sell ideas persuasively and reach win/win solutions.
- Proven leadership ability-capable of mentoring others, facilitating group conversations, and promoting team effectiveness.
- Excellent organizational, time‑management, and multitasking skills with a track record of delivering results under pressure.
- High attention to detail, accuracy, and professionalism.
- Strong interpersonal skills, including empathy, diplomacy, and the ability to work effectively across diverse identities.
- Ability to independently manage sensitive information and navigate complex or confidential matters.
- Proficiency with relevant computer applications (CRM tools, spreadsheets, word processing, databases) at an intermediate to advanced level.
- Ability to stay focused, alert, and engaged during periods of high workload.
- Adaptable, resilient, and solution‑oriented in dynamic environments.
- Strategic thinker with the ability to act tactically when necessary.
- Comfortable leading complex issue resolution and serving as a resource for challenging customer situations.
- Professional, office‑based environment with opportunities to collaborate cross‑functionally and engage directly with strategic customers.
Account Management, Communication, Customer Relationships, Negotiation, Sales
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company