Loan Operations Manager II- Real Estate Secured Lending

Work Location:

Lewiston, Maine, United States of America

Hours

40

Pay Details

$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business

Personal & Commercial Banking

Job Description

The Loan Operations Manager II manages or oversees operations of several functions or processes within Loan Operations. This position directly manages a staff of individual contributors.

Depth & Scope

• Oversees operations of several functions or processes within operations
• Develops and manages the team by recruiting, training and coaching
• Leads and applies the performance management process, supporting Employees in their personal and performance development
• Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics
• Establishes policies and procedures to manage the performance of units supervised
• Provides leadership in the absence of the department manager or may represent the interests of the department in committees, presentations, etc
• Serves as change agent to identify and implement continuous improvement within teams
• Provides recommendations toward strategic vision and tactical goals
• Participates or leads multiple projects within department or across divisions
• Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
• Influences others to gain support and sponsorship for departmental initiatives
• Manages bank conversions as they pertain to managed operational units
• Develops effective strategies and tactics to ensure successful completion and implementation of project goals and service level agreements.
• Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary
• Delegates budgetary assignments to subordinate managers
  
  

Education & Experience

• Work experience equivalent to Bachelors degree
• 3-5 years related experience required
• In-depth knowledge of principles, policies, and practices related to operations
• Demonstrated leadership, delegation, coaching, and mentoring skills
• Demonstrated ability to resolve operational issues and conflicts
• Excellent written and verbal communications skills
• Demonstrated problem/conflict resolution skills
• Demonstrated knowledge of relevant banking and regulatory rules and policies
• Proven ability to balance competing priorities and make sound decisions within, and outside of, established policy
• Proven ability to develop new policies and procedures in response to, and in anticipation of, changes in the business environment
• Work supervised is generally divided into 6 to 10 (or more) diverse operational units with total Employees supervised generally ranging from 75 to 250 Employees
• Exhibit forward thinking capabilities
• Occasional travel required
  
  

Preferred Qualifications

• Regulatory Compliance knowledge
• Quality Assurance/Quality Control experience
• Proven Leadership experience
• Audit Readiness understanding
• Process Improvement experience
• Reporting experience
  
  

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.