What are the responsibilities and job description for the Sales Administrator position at TD Industrial Coverings, Inc.?
TD Industrial Coverings, Inc. (TDIC) pioneered the design and manufacturing of protective covers for robotic, and other industrial applications, over 35 years ago. We are looking for an upbeat person to join our office staff as our new Sales Admin.
Job Responsibilities
- Provides administrative support to the sales team.
- Provide weekly, bi-weekly, and monthly reports to sales team.
- Maintain and update spreadsheets and Sales Maps.
- Serve as the primary contact for non-product related customer issues such as quotes, order status, and shipping/delivery status.
- Prepares quotes and pricing.
- Take inquiries for quoting/requoting current customers/parts.
- Review customer information to determine whose account and how to handle.
- Review time and materials costs frequently to ensure accuracy.
- Work closely with management to ensure quotes /pricing align with company goals.
- Collaborate on AI integration.
- Answer customer inquiries regarding orders.
- Send order acknowledgment, if requested.
- Provide tracking information, estimated delivery, and proof of delivery, if available.
- Initiate problem resolution for issues (incorrect parts shipped, wrong dock location, short shipped, missing pallets/boxes, etc).
- Answer sales team inquiries regarding orders.
- Provide information/updates on open quotes, where orders are in production, shipping status and tracking information, etc.
- Proactively update sales team/customers on delivery status and PO changes.
- Escalate customer issues to the appropriate department/person.
- Other duties and tasks as assigned.
Expectations
- Proficient in Microsoft Suite software, experience with JobBOSS and Synergy software is a plus
- General knowledge of quoting principles and sales processes
- Excellent organization and time management
- Strong and effective communication skills
- Strong problem solving skills
- Detail oriented
- Positive attitude and willingness to learn
Benefits
- Medical, Dental, and Vision
- Paid Time Off
- 401k
- Fun work environemnt
- Company events
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $25