Box Office Representative, TD Garden

Delaware North Boston Holdings is hiring part-time Box Office Representatives to join our team at TD Garden in Boston, Massachusetts. As a Box Office Coordinator, you will be responsible for processing and distributing tickets for events at TD Garden, as well as troubleshooting ticketing related issues, and respond to event day guest inquiries. 

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Process task management via the ticketing system.
• Utilize multiple ticket host systems for ticket purchase processing and distribution; coordinate issue resolution with management. 
• Manage box office phone lines such as ADA line, Game Night, in house turnstile support.
• Manage box office email in-boxes; respond professionally, thoroughly, and in line with guest service expectations.
• Communicate effectively with guests via telephone, email, and in-person while assisting with ticket purchasing, refunds, exchanges, accessibility needs, and general ticketing resolution.
• Support internal team members in researching account or ticket issues.

• Available to work holidays, nights, and weekends.
• High school diploma or equivalent experience with cash management and payment management.
• Strong communication skills, detail-oriented, with a passion for problem-solving.
• Ability to handle multiple tasks quickly.
• Ability to use all Ticketmaster systems and have basic computer skills, including email.
• Able to work well in a team environment, have problem-solving skills, and have professional communication skills.

• Must be able to work in close quarters and shared office space.
• Able to perform all duties in an environment that includes extreme to dim lighting, including strobes, varying noise levels, large crowds, and hot-to-cold temperatures.

Days
Evenings
M-F
Weekends
Events

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100 years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.