What are the responsibilities and job description for the Inside Sales - Manufacturing (no cold calling) position at TCS & Associates?
We are a growing, small, family-owned packaging manufacturing company seeking an additional Inside Sales/Customer Service rep for our growing business. This is 100% on-site, handling questions/inquiries from our B2B customers. NO COLD CALLING. LOCAL CANDIDATES ONLY (NO RELOCATIONS PLEASE) This position is an integral part of our team and open because of growth.
- Will be handling inquiries from B2B customers on product capabilities and customization requests.
- Suggesting manufacturing capabilities and processes
- Communicating with internal production and shipping departments
- Providing/creating quotes for customer approval that include specifications, quantities, unit pricing, cost breakdowns (including labor, materials, tooling, etc). Total costs will include all applicable taxes, warranties, delivery, and any discounts.
- Handle order processing, sample fulfillment, and detailed purchase order creation. Follow through with clients and all internal departments, including production.
- Sending samples and following up on sample review
- Troubleshoot and conduct investigations, and research any issues clients might have with samples, orders, delivery, product quality, etc., and come to a successful resolution quickly.
- Respond promptly to customer inquiries via phone and email, ensuring a high level of service and problem resolution.
- Market products effectively by understanding customer needs and providing tailored solutions.
- Will learn to negotiate terms with customers when necessary to facilitate sales and enhance satisfaction.
Qualifications:
- 3-5 years of experience in an inside sales or customer service role within a manufactured product B2B company.
- Experience in a smaller team environment preferred.
- Strong communication and organizational skills.
- Collaborative, team player with leadership skills preferred.
- Proficiency in using MS Office, including Excel.
- Ability and desire to work in a smaller team environment.
- Upbeat and friendly personality
We are a privately held, growing niche manufacturer seeking passionate service professionals to join our growing team. We offer stability and a positive, team environment.
Salary : $55,000 - $65,000