What are the responsibilities and job description for the Operations Dispatcher position at Tcl Industries Inc?
Florida Lighting Maintenance (FLM-Go, LLC) is hiring a hybrid Operations / Dispatcher to keep our field teams running smoothly. This role combines daily dispatch/scheduling with hands-on operational leadership—supporting field technicians, customers, vendors, and internal admin processes to drive efficiency and project success.
Key Responsibilities
Dispatching & Scheduling
- Create and manage daily and longer-term schedules for field technicians
- Dispatch crews based on job priority, location, and skillset
- Adjust schedules for emergency calls and last-minute changes
- Utilize GPS tracking systems to optimize routing and efficiency
Field Communication & Support
- Maintain constant communication with technicians throughout the workday
- Provide real-time problem-solving and job support
- Monitor job progress and help ensure timely completion
Client Communication & Call Intake
- Handle incoming service calls and job requests
- Communicate scheduling updates and job status with clients
- Ensure professional, timely follow-up
Operations & Leadership
- Oversee day-to-day company operations
- Serve as liaison between the General Manager and operational staff
- Identify inefficiencies and implement improvements
- Support company growth through process development and planning
Project & Field Oversight
- Oversee active field projects
- Ensure timelines, scope, and manpower alignment
- Assist with issue resolution and operational decision-making
Financial & Administrative
- Process and manage purchase orders (POs)
- Reconcile company credit card transactions and reports
- Review, correct, and submit payroll for accuracy
- Coordinate with accounting/management on financial documentation
Vendor & Department Coordination
- Maintain and update vendor portals and compliance documentation
- Coordinate with vendors on materials and timelines
Skills & Qualifications
- Strong multitasking and time-management skills
- Excellent verbal and written communication
- Experience with dispatching and GPS tracking tools (or ability to learn quickly)
- Comfortable juggling field operations, scheduling, and administrative workflows
Salary : $40,000 - $60,000