Commercial Systems Manager

Location: Bedford, TX
Compensation: $75,000 – $120,000 annually (based on experience)
Employment Type: Full-Time, Exempt

Drive the future of commercial technology at TCI.
We’re looking for a Commercial Systems Manager to own and optimize TCI’s commercial technology ecosystem. In this role, you’ll be the central point of contact for our CRM, reporting dashboards, integrations, and AI-driven workflows—helping sales, operations, and leadership teams work from a single source of truth.

If you love turning messy systems into clean, efficient, data-driven platforms that people actually want to use, this role is for you.

Key Responsibilities:

• Serve as the primary owner for all commercial systems, including CRM, reporting dashboards, integrations, and user adoption.

• Manage configuration, workflow automation, and permissions across sales, operations, and leadership.

• Lead CRM enhancement cycles—prioritizing development based on business impact, coordinating rollouts, and overseeing user training.

• Build and maintain real-time dashboards for pipeline, revenue, and performance across TCI business units (Brokerage, Dedicated, LRM, and UTS).

• Implement and maintain integrations with tools like Microsoft Teams, HubSpot Marketing, ZoomInfo, BirdDog, CarrierSource, LinkedIn Sales Navigator, and Power BI.

• Design and deploy a central “Service Hub” within Teams that consolidates dashboards, playbooks, process requests, and key resources.

• Collaborate with integration partners to manage CRM and system rollout success.

• Develop, test, and deploy AI-driven tools that improve data accuracy, automate manual work, and increase sales productivity.

• Ensure all systems and integrations remain CRM-agnostic to preserve future flexibility.

• Partner with Finance and Sales Leadership to align revenue reporting, margin visibility, and forecasting accuracy.

• Create documentation and training resources to drive adoption and ensure consistent system use.

• Continuously identify and recommend new technologies that improve commercial efficiency and team collaboration.

Qualifications:

Technical & Systems Experience

• Advanced proficiency in Salesforce languages such as Apex, Visualforce, and Lightning Web Components (LWC).

• Strong understanding of the Salesforce platform, including administration, data modeling, and security models.

• Deep knowledge of CRM and sales automation systems and how commercial teams use them.

• Experience managing system integrations, middleware, and APIs (e.g., Zapier, Make, Power Automate).

• Experience building dashboards and data visualizations.

• Familiarity with AI tools and emerging technologies that support sales and operations.

Soft Skills & Ways of Working

• Excellent communication, training, and documentation abilities.

• Strong analytical mindset with the ability to translate business needs into system design.

• Proven success working with implementation partners and vendors and holding them accountable for outcomes.

• Ability to manage multiple projects with high accuracy, follow-through, and accountability.

Education & Experience

• Bachelor’s degree in business, information systems, or related field preferred; OR

• 5 years of experience in sales operations, commercial systems, or CRM management in a multi-division organization.

• Experience leading or supporting a CRM implementation or migration strongly preferred.

• Salesforce certifications (e.g., Platform Developer I or II) are highly desirable.

About Us:

We are a family-owned company doing business since 1978.

We are dedicated and committed to safety, each other, and our customers.

Our team is positive and passionate and come to work each day with a "Can Do" attitude. We strive to be creative problem solvers who bring innovative thinking in all our work.

Being ethical, transparent, and accountable has helped shape our team and how we do business. We are looking for more people that match our core values to join our team.