Senior Project Manger (34990)

Job Overview

The Senior Software Project Manager is responsible for driving the successful delivery of software solutions which are implemented on time, within budget, to the satisfaction of stakeholders, while also fostering a productive and collaborative work environment. They ensure that software products, as well as daily support activities, align with client’s business objectives and deliver value by improving an organization's efficiency, productivity, or profitability.

Key Responsibilities

• Leadership: Communication, Collaboration, Customer Satisfaction
• Prior experience leading and overseeing diverse team(s) of 5 people or more.
• Demonstrated ability to coordinate across departments and drive collaboration between team members, as well as multiple teams.
• Provide feedback to people constructively and adapt strategies while considering the client’s needs, organizational needs, and team needs.
• Influence strategic decisions at the highest stakeholder level by effectively communicating complex projects to technical and non-technical stakeholders, ensuring understanding of the benefits, risks and limitations of proposed solutions.
• Act as the primary point of contact for stakeholders, including clients, management or other departments and facilitate communication between business analysts, software developers and designers, QA testers and support staff.
• Conduct regular meetings and presentations to communicate project status, changes, and outcomes.
• Provide regular project updates to stakeholders including any risks, issues, and mitigation strategies.
• Establish client satisfaction check-ins with the Project Director, or other TCC leadership. Solicit input from the client to gather qualitative and quantitative feedback on their level of satisfaction.
• Project Planning and Documentation
• Define the problem or opportunity the project aims to address and identify the specific objectives and goals for a successful outcome.
• Evaluate multiple approaches or solutions to successfully complete the project and present recommendations to the stakeholders for approval to ensure stakeholder satisfaction. Include timelines, resources required, level of effort and cost, key milestones, and responsibilities to assist the client with decision-making.
• Perform financial analysis in the form of business cases and scenarios to analyze the impact of various potential solutions relative to the client’s goals and objectives.
• For approved projects and enhancements, clearly define project scope, goals, objectives, and deliverables that align with stakeholders’ needs and contractual obligations, ensuring client value and satisfaction are prioritized.
• Develop and maintain right sized and appropriate project documentation, which may include communication plans, change management plans, project plans, project schedules, budgets, and resource allocations (WBS) and/or RAID logs or other types of artifacts.
• Project/Product Management and Execution
• Manage budgets and continuously allocate shifting resources to ensure projects are working at capacity while ensuring efficiency, financial alignment and project profitability.
• Adhere to comprehensive risk management plans by identifying, monitoring, and controlling risks, and strategies to ensure projects are on time, and within budget to the satisfaction of stakeholders.
• Establish and monitor performance metrics for each project, enhancement and applicable ongoing support activities.
• Resolve conflicts and negotiate successful solutions across departments, sometimes working under pressure to meet deadlines, while ensuring minimal impact on timelines, deliverables and budget.
• Manage testing and quality control processes to identify and rectify defects.
• Continuously monitor and communicate project details to ensure stakeholder satisfaction.
• Continuous Improvement
• Drive strategic requirements and initiatives by working closely with senior management and stakeholders to comprehensively understand the organization's business needs and long-term goals.
• Lead change management strategies and drive adoption across the organization.
• Optimize current processes strategically to identify inefficiencies and areas for improvement.
• Identify opportunities where technology can drive business growth and improve efficiency and recommend valuable solutions to the client.
• Analyze project outcomes to identify areas for improvement and implement best practices in software development and project management.
• Technical Skills and Understanding
• Demonstrated ability to analyze complex problems, identify potential solutions, and implement effective strategies using technology. This often involves creative thinking and innovation.
• Strong analytical and problem-solving abilities. Ability to understand complex business processes and translate them into technical requirements.
• Gather, report on and analyze software development metrics such as defect rates and development estimates versus actuals.
• Experience developing IT roadmaps and managing progress towards delivery.
• Advanced understanding on how to design comprehensive solutions that can scale to meet growing demands and are sustainable over the long term, considering factors such as resource management and futureproofing.
• Familiarity with the underlying principles and mechanisms of the technology in question, including programming languages, software architecture, hardware components, networking, and databases.
• Strong understanding of software development life cycles (SDLC), Agile methodologies, and project management tools (e.g., Jira, Trello).
• Other Duties:
• Occasionally participate in the RFP processes needed to support TCC's response with detailed plans, anticipated resources required, and any other information required to submit a successful RFP response.
• Complete any other duties and tasks as assigned by management.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.
  

Qualifications

Qualifications

• Education:
• Bachelor's degree in Computer Science, Software Engineering, Project Management, Information Technology, Computer Science, or a related field.

• Certifications:
• Project Management Institute (PMI), Project Management Professional (PMP)

• Experience:
• 7 or more years of project management experience, with extensive experience in software project management, with a proven record of successfully delivering complex software projects in a software development environment.
• Experience with requirements management tools, project management software, modeling tools (e.g., UML (Unified Modeling Language), BPMN (Business Process Model and Notation), software development methodologies (e.g., Agile, Scrum) and AI tools.
• Proficiency with Microsoft Office and Azure DevOps (or equivalent). Ability to learn additional software solutions as required and drive the organization’s AI initiatives.
  

Preferred Qualifications

• Certifications:
• PMI Agile Certified Practitioner (PMI-ACP), Certified ScrumMaster (CSM), or equivalent.
• Technical Knowledge:
• Experience with specific software platforms, programming languages, or database management systems relevant to the organization.
• Industry Experience:
• Knowledge of and experience with ECEC (Early Childhood Education and Care) programs at the federal, state or local level.
• Experience working with Federal, State or Local government customers.
  

Working Conditions

• Work Hours:
• Standard business hours, with potential for extended hours during project deadlines or critical phases. TCC is based in the Midwest, so standard business hours are typically 8:30 AM EST to 5:00 PM EST. Standard business hours may vary depending on client needs.
• Travel
• Some travel may be required dependent on client needs.