What are the responsibilities and job description for the Security Officer - Morgan Wallen's This Bar position at TC Restaurant Group?
POSITION SUMMARY: Ensure the safety and security to guests, team members, and Company assets. Perform Responsibilities in accordance with all company standards, policies, and procedures.
The Security Officer - Morgan Wallen's This Bar position has openings for day and night shifts.
Benefits And Offerings
The Security Officer - Morgan Wallen's This Bar position has openings for day and night shifts.
Benefits And Offerings
- Competitive Wages
- Reimbursement for Cost of State-Required, Unarmed Security Guard Licensing
- Discounted Downtown Parking
- On-Site Training & First Aid Certifications
- Part-Time and Full-Time Positions Available
- Practice, support, and promote company-wide culture and demonstrate TCRG Service Standards at all times.
- Respond to and assist in all emergencies.
- Patrol assigned area and observe, or stand at assigned post and observe all areas to preserve order among guests, team members, and Company property.
- Respond to all disturbances in order to defuse the situation. Be prepared to become involved in a physical confrontation when necessary. Always remain alert.
- Observe, report, and take action as necessary with all suspicious situations, unusual situations, and with undesirable guests in the venue.
- Comply with all department and Company policies and procedures.
- Document all incidents in detailed reports relating to property, guests, and team members as directed.
- Act as a role model to all Team Members and always present yourself as a credit to the Company and encourage others to do the same.
- Have a working knowledge of applicable laws (Federal, State and local laws), policies and procedures and a working knowledge for enforcement of laws, policies and procedures.
- Promote positive public relations and create an enjoyable atmosphere for all guests.
- Maintain a high level of personal integrity and moral conduct free of any questionable association.
- Ability to provide and create a guest experience that exceeds expectations and builds loyalty.
- Practice teamwork, support fellow team members, create and contribute to an energized, positive work atmosphere.
- Maintain appropriate grooming and uniform standards. Overall appearance is to be immaculate.
- Display friendly and courteous behavior at all times.
- Be aware of and handle guest opportunities.
- Notify a Security Supervisor of any incidents, and area checks.
- Have a working knowledge of safety and emergency protocols.
- Prevent indecent and prohibited behavior, persons annoying other guests, and damage to Company property.
- Warn guests of infractions and assist in ejections from the venue as appropriate.
- Ability to be exposed nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment.
- Ability to work a flexible schedule including evenings, weekends, holidays, and overtime.
- When assigned to screening and checkpoints, follow all best practices to ensure the safety of the venue.
- Testify in court as needed.
- Work will include indoor and/or outdoor areas. Must have the ability to withstand high temperatures, heat and sun exposure.
- Work is typically in an area, which may be unusually hot, cold, noisy etc. Work may be performed in small areas with a 3 ft. access. Tasks are performed from a non-sitting and sitting position. Team Members will be required to stand, walk, lift, reach, push, pull and grasp.
- These tasks include the maintenance and care of assigned area.
- Work may entail trained chemical usage.
- Constant contact with guests and fellow Team Members is required.
- Able to wear and use a portable radio and headset.
- Willing to work in a loud and smoke-filled environment.
- Accountability
- Development
- Working relationships
- Judgment
- Quality of work
- Job skills knowledge
- Productivity
- Dependability
- Punctuality
- Adherence to Policy
- Verbal communication
- Attitude
- Appearance
- Teamwork
- Guest satisfaction
- 1-2 years working in the security filed preferred.
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
- Working knowledge of the hospitality industry.
- Basic computer skills including, but not limited to, Microsoft Office (Word/Excel/Outlook/PowerPoint)
- Must not have been convicted of any crime for which registration is required
- All officers will be assigned monthly refreshers on: ID Training, Incident Reporting, and CRP