What are the responsibilities and job description for the Customer Service Rep position at TBS Companies?
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Prepare service and production part orders based on customer requests.
- Receive customer calls and record issues into the database and initiate corrective action plans.
- Input sales information into various systems.
- Having the ability to work in a fast paced, stressful environment.
- Having the ability to deal with upset and demanding customers or field crews.
- Work directly with Engineering to determine errors and resolve field issues.
- Receive calls from building installers regarding job site part components or building drawings.
- Work directly with Regional Sales Managers and customers to get customer service issues properly defined and resolved.
- Respond to customer information requests collaborating with other departments for appropriate responses.
- Answer incoming phone calls and routing the caller to the appropriate person or department.
- Other duties as assigned.
Qualifications:
QUALIFICATIONS:
- Functional knowledge of building plans a plus.
- Must be computer proficient and able to multi-task.
- Should be organized and able to communicate professionally.
EDUCATION AND EXPERIENCE:
- HS diploma or GED required; associates degree preferred
- 2 year of customer service in related industry
- Experience in construction industry