What are the responsibilities and job description for the Fraud Specialist position at TBK Bank, SSB?
Join TBK Bank!
At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
Key Responsibilities
Go on. Do it. Apply Today!
At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
Key Responsibilities
- Monitor, identify, and investigate suspicious or potentially fraudulent activity across multiple channels (e.g., debit cards, ACH, wires, online banking).
- Conduct timely and thorough investigations, including transaction analysis, customer outreach, and documentation of findings.
- Take appropriate action to mitigate loss, including account restrictions, recoveries, and escalations.
- Prepare clear, concise case documentation in accordance with internal policies and regulatory requirements.
- Collaborate with Fraud Management, Operations, Payments, Digital Banking, and Customer Service teams.
- Support fraud prevention initiatives by identifying trends, patterns, and control gaps.
- Maintain compliance with applicable laws, regulations, and bank policies (e.g., Reg E, BSA/AML as applicable).
- Assist with customer inquiries and resolutions related to fraud claims.
- Participate in audits, quality reviews, and continuous improvement initiatives.
- Perform other duties as assigned.
- Strong analytical and investigative skills with attention to detail.
- Ability to identify fraud patterns, trends, and root causes.
- Effective written and verbal communication skills.
- Sound judgment and decision-making abilities.
- Ability to manage multiple cases and meet deadlines in a fast-paced environment.
- Proficiency with core banking systems, fraud monitoring tools, and Microsoft Office applications.
- Strong customer service orientation with the ability to handle sensitive situations professionally.
- Knowledge of banking operations and fraud typologies (e.g., debit card fraud, account takeover, check fraud, ACH/wire fraud).
- Working knowledge of applicable banking regulations and compliance requirements.
- Ability to work independently and collaboratively within a team environment.
- Minimum of 2–4 years of experience in fraud prevention, fraud investigations, banking operations, or a related financial services role.
- Prior experience handling fraud claims or transaction monitoring strongly preferred.
- High school diploma or equivalent required.
- Associate’s or Bachelor’s degree in Business, Finance, Criminal Justice, or a related field preferred, or equivalent work experience.
Go on. Do it. Apply Today!