Sales Associate

Position Summary:

We are seeking a motivated, customer-focused, detail-oriented, and resourceful Sales Associate to join our team. This role is ideal for individuals who thrive in a fast-paced environment and are equally comfortable handling merchandise in the stockroom and providing exceptional service on the sales floor. The ideal candidate will demonstrate a commitment to operational excellence, inventory accuracy, and a high standard of customer service.

Key Responsibilities:

Stockroom Operations:

• Locate and select items from shelves, racks, or boxes using ladders as needed
• Ensure accurate item selection and quantity for each order
• Handle merchandise with care to prevent damage
• Maintain a clean, organized, and efficient stockroom and storage areas
• Follow all safety procedures and warehouse protocols
• Communicate inventory discrepancies or shortages to supervisors promptly
• Execute efficient shipment processing, replenishment, and markdown optimization in line with Standard Operating Procedures (SOPs)

Sales Floor & Customer Service:

• Provide friendly, knowledgeable, and professional service to every customer
• Assist multiple customers by answering questions, locating products, and processing transactions efficiently
• Maintain a sense of urgency and professionalism in a high-volume, fast-moving retail environment
• Restock merchandise and ensure the sales floor remains clean, organized, and visually appealing
• Stay current on product knowledge, trends, and promotions to better assist customers
• Suggest key looks and promote products based on customer preferences and style
• Perform register sales transactions quickly and accurately, following cash control procedures
• Handle returns and exchanges in accordance with company policy
• Ensure return merchandise is restocked or appropriately labeled for damage or defect
• Uphold brand standards across sales floor, fitting rooms, cash wrap, and stockroom
• Fold merchandise and restock to maintain a clean, organized floor
• Greet customers warmly and assist them with accessing fitting rooms in a professional and welcoming manner
• Monitor fitting room activity to ensure customer safety, prevent merchandise loss, and maintain company policies
• Maintain cleanliness, organization, and brand presentation standards within fitting room areas at all times
• Manage the flow of garments in and out of fitting rooms, including counting items before and after use
• Ensure all tried-on merchandise is folded and returned to the appropriate place or sorted properly for restocking
• Provide style suggestions and product recommendations while customers are trying on items, enhancing the overall shopping experience
• Handle customer questions, requests, or concerns efficiently while maintaining a friendly and professional demeanor

Team Collaboration:

• Work collaboratively with team members to ensure smooth daily operations
• Share knowledge and support peers with tasks and customer interactions
• Maintain consistent communication with store leadership
• Assist with other duties as assigned by management

Qualifications:

• Previous sales experience preferred but not required
• Strong attention to detail and organizational skills
• Ability to stand for extended periods and lift merchandise as needed
• Excellent communication and interpersonal skills
• Comfortable using point-of-sale (POS) systems and handheld inventory tools
• Flexible availability, including weekends, evenings, and holidays
• A passion for delivering outstanding customer service

Physical Requirements:

• Ability to lift up to 50 lbs
• Ability to climb ladders and work at varying heights
• Ability to bend and stoop to work in low lying areas
• Standing and walking for long periods of time

Job Type: Part-time

Pay: From $16.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Imagine you're on a busy sales floor and five customers approach you at nearly the same time each with a different need. You are the only associate working. One needs help finding a product, another is ready to check out, one has a return, another is asking about a promotion, and the fifth is looking for style advice. How would you prioritize and manage this situation while maintaining a high level of customer service?
• What would be your preferred work schedule?

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Brooklyn, NY 11203 (Required)

Work Location: In person

Salary : $17