Information Technology Specialist

The primary purpose of this position is to assist TBACU to live out its mission, “To serve our community and build trusted relationships.” A key component of this service is to identify members’ needs and provide appropriate TBACU product solutions which ultimately helps grow the credit union.  

Support and maintain workplace technology and respond to internal and external end-user requests for help. 

Ensuring outstanding service to internal and external members is delivered in alignment with our Service Standards which state.

1. I will provide an immediate and friendly greeting.
2. I will service you with a smile.
3. I will address you by name.
4. I will give you my full attention.
5. I will make recommendations to improve your financial well-being.
6. I will treat you with courtesy and respect.
7. I will thank you for your business.
8. I will respond to messages before the end of the day.

ESSENTIAL FUNCTIONS 

• Provide end-user and desktop support, receiving and responding to internal software and hardware user needs timely. 
• Assist with the operation, maintenance and security of credit union servers and systems.
• Assist with deployment and configuration of workstations, laptops and related peripheral hardware and components. 
• Update and maintain accurate inventory records, including hardware, software, peripherals, components, etc.
• Create and assist with documentation of IT related procedures within various departments and for end users.
• Perform technology related troubleshooting and maintenance.
• Provide technical support for TBACU sponsored/hosted events.
• Assist with emergency response for technical failures.
• Contribute as collaborative member of the IT team.
• Maintain up-to-date skills and working knowledge of Credit Union software, hardware, systems, etc.
• Understand and support the Credit Union's security policies and standards.
• Meet established minimum expectations.
• Travel to and from credit union facilities using reliable transportation to support operational and technical needs.
• Meet established minimum expectations.
• Other duties as assigned. 
• Maintain comprehensive knowledge of credit union products and services.
• Ability to be bonded.
• Ability to clear credit and criminal history check. 
• Compliance with the U.S Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures.
• Compliance with the Gramm-Leach-Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems, and locations.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift up to 50 pounds.
• Able to sit or stand for 2-4 hours at a time.
• Occasionally required to stoop, kneel, crouch or crawl and climb stairs.

WORK ENIVORMENT

• Onsite 
• Must maintain a neat and orderly work area.
• Protect the confidentiality of credit union employees and members by locking door or removing items from desk/workstation when away. 

QUALIFICATIONS & EXPECTATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.

• Accurate, detailed self-starter who can exercise independent judgement and make sound decisions. 
• Possess good time management and organizational skills, and the flexibility and determination to handle deadlines and a wide variety of duties each day. 
• Ability to take initiative in recommending/making changes to improve efficiencies.
• Ability and desire to learn new technologies.
• Share responsibility for managing the public reputation of the credit union.
• Maintain knowledge and practice of Information Technology best practices.
• Maintain a positive and cooperative approach towards work and working with co-workers and members.
• Project professional and courteous behavior. 
• Service focused behavior with strong commitment to excellence. 

EDUCATION & EXPERIENCE

• Associate Degree in Information Technology or a related field from an accredited institution, or current CompTIA A , Network certification, required. 
• One year of experience in the technology field, required.
• VMWare, Cisco, or other industry certifications, preferred.
• Three references acknowledging knowledge, skills, and abilities regarding technology.
• Proficient in Windows Operating System and Microsoft Office Suite/o365 Suite.
• Knowledge of Windows server based networked environments and components.
• Experience with Windows Server operating systems.
• Extensive knowledge of communications equipment and networking concepts.
• Knowledge of Enterprise network systems administration.
• Excellent listening, clear verbal, and professional written communication skills.

INTENT AND FUNCTION OF POSITION DESCRIPTIONS

All descriptions have been reviewed to ensure that essential functions and basic duties have been included. Position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. In no instance should duties outlined be interpreted as all inclusive. Additional functions, duties and requirements may be assigned as deemed appropriate.