Reservations Coordinator, Group

Scope of Position

The Reservations Coordinator will process bookings for all group rooms, including sales contracts, and group rooming lists. He/she will manage group call-in blocks and provide information to future guests’ inquiries. The Reservations Coordinator will also handle transient and vacation planning requests.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Minimum two years previous experience in group reservations or similar field.
• Outstanding guest service and organizational skills.
• Able to approach all encounters with guest and employees in a professional and personalized manner.
• Superior phone etiquette and record keeping skills.

Responsibilities

• Manage all group reservations aspects in a timely and accurate manner.
• Maintain database of guest preferences, habits and special dates.
• Liaison with key departments to ensure optimal performance.
• Complete projects in a timely manner as required by the Director of Revenue and the Reservation Supervisor.
• Responsive to new trends and demands as they relate to guest service.
• Develops strong team spirit amongst co-workers and related departments.
• Assist management with inventory via Marsha and Opera.
• Perform any other reasonable duties as required by management.

Education

• High school diploma.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Strong problem solving and analytical abilities.
• Ability to create and maintain spreadsheets.
• Ability to meet deadlines and work under pressure.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.

Physical Requirements

• On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
• Intermittently twist to reach equipment or supplies surrounding desk.
• Use telephone and computer keyboard on a daily basis.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.