Public Area Manager

Scope of Position

The Public Area Manager will be responsible for managing the daily work activities of public area associates to ensure the property, public space and employee areas are clean and well maintained. He/she will also train employees, assign duties, and inspect work according to hotel brand standards.

Position Requirements

• Minimum 2-3 years’ experience in Housekeeping Manager.
• Minimum of 2 years progressive supervisory experience in a hotel or equivalent.
• Professional demeanor appropriate for a luxury environment.
• Ability to communicate clearly with guests, associates, and housekeeping staff.
• Ability to handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying, and responding to the concerns raised by guests.

Responsibilities

• Approach all encounters with guests and associates in a professional, service-oriented manner.
• Ensure department compliance with the JW Marriott Turnberry Miami Resort and Spa policies, procedures, and programs.
• Supervises the work activities of public area associates in terms of production, quality control, and service to guests.
• Schedules employees according to business demands and monitors employee time and attendance.
• Conducts daily employee line-ups to inform associates of work duties and verifies employees have proper supplies, equipment, and uniform.
• Conduct periodic departmental audits to ensure adherence to all standards.
• Verify stock inventory to confirm adequate supplies.
• Supports and supervises an effective inspection program for public spaces.
• Inspects public areas to determine need for repairs to fixtures, furnishings, and equipment, and reports same to Engineering department.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Collaborates with the Director of Housekeeping/Housekeeping Manager on ways to continually improve departmental performance.
• Assist with recruiting, hiring, training and performance management, motivation, and succession planning for associates.
• Actively participate in daily briefings and meetings.
• Participate proficiently in functions outside one’s department when called upon.
• Perform other duties as assigned by management.

Education

• High school diploma or GED; 2 years’ experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.