IT Systems Analyst

Scope of Position

The IT Systems Analyst will be responsible to install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms for guests and team members. He/she will provide training to users on proper usage of all systems as well as provide support and technical guidance.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Minimum 2 years experience in Information Technology or related field.
• Microsoft Certified Software Engineer preferred.
• Understanding of networks and hotel applications is an asset.
• Excellent administrative, interpersonal, organizational, written, and verbal communication skills.
• Ability to work with minimal supervision.
• Helpdesk/Desktop support experience a plus.

Responsibilities

• Provide high levels of service and support to guests and team members with technology needs.
• Maintain core technology standards and best practices in respect to property systems.
• Assist with the maintenance of backup and emergency procedures to ensure integrity of programs and data.
• Assist in projects such as software and computer rollouts to hotel staff.
• Analyze, recommend, and implement process improvements.
• Protect the privacy and security of guests and team members.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and cost-savings.
• Maintain inventory of all technology devices (e.g., cellular phones, laptops, routers, switches, encoders).
• Refer major problems to management.
• Provide after-hours support when required.
• Perform any other duties as required by management.

Education

• High school diploma: experience in a large hotel environment, preferred.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Strong problem solving and analytical abilities.
• Ability to create and maintain spreadsheets.
• Ability to meet deadlines and work under pressure.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.

Physical Requirements

• On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
• Intermittently twist to reach equipment or supplies surrounding desk.
• Use telephone and computer keyboard daily.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.