In Room Dining Server

Scope of Position

The In Room Dining Server is primarily responsible for providing prompt, courteous, warm service and knowledge of our menu offerings in a luxury brand inspired hotel environment where attention to detail is key. He/she will ensure the timeliness and enjoyment of every memorable meal. 

Position Requirements

• Previous food and beverage experience in a hotel environment is preferred.
• Basic computer knowledge (Micros or other POS Systems).
• Must be of minimum legal age to serve alcohol according to state law. 
• Food handling certificate & TIPS (Training for Intervention Procedures) certificate required.
• Knowledge of food and wine an asset.
• Ability to work under pressure in a fast paced environment. 
• Excellent eye for detail and the ability to multi-task in a fast pace environment.
• Effective at listening, understanding, and clarifying the concerns and issues raised by guests.
• Must possess a valid driver’s license as this position requires driving a company golf cart throughout the property.

Responsibilities

• Consistently offer professional, friendly and engaging service. 
• Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
• Deliver food and beverage in a timely and accurate manner. 
• Pick up orders efficiently from the kitchen. 
• Check outgoing orders for quality and accuracy of set up. 
• Bring all dishes back to the stewarding area.
• Follow all safety and sanitation policies when handling food and beverage. 
• Communicate with the kitchen regarding menu questions, the length of wait and product availability. 
• Know layout of room service area/hotel and location of all equipment and supplies.
• Maintain cleanliness and condition of the work areas and equipment.
• Key in (pre check) orders on the Micros terminal promptly and accurately.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED. 

Skills and Abilities 

• Ability to communicate in the English language. Second language is a plus. 
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks. 
• Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

Physical Requirements 

• Must be able to work in a fast paced environment.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.