Event Concierge

Scope of Position

The Event Concierge acts as a liaison between the Event Manager/Onsite contact and Banquets. His/her role is to ensure the event runs smoothly and that any changes or last-minute requirements are met.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• A minimum of one year of hospitality experience is required.
• Knowledge of CI-TY, Meeting Matrix, Word, and Excel.
• Excellent customer service skills, superior interpersonal skills with acute sense of detail.
• Ability to multi-task and work independently in a fast-paced environment.
• Must possess a valid driver’s license as this position requires driving a company golf cart throughout the property.

Responsibilities

• Anticipate needs and resolve them quickly and effectively.  Maintain a pleasant demeanor and composure with clients and Associates at all times.
• Assist clients on-site with last-minute situations or requests in a timely manner.
• Inspect all function rooms prior to the start of the function to ensure setup is exactly as requested on Banquet Event Orders (BEO).
• Assist in keeping the Conference Center clean and organized throughout the day.
• Meet with Banquet Management each morning to communicate the goals of the day and any challenges that they may foresee.
• Meet with the PM Event Concierge to discuss the groups in-house, any arriving groups, challenges, and successes of the day.
• Coordinate with the Event Manager/Client before the function begins to confirm the assistance needed.
• Coordinate any shipping of materials (boxes) back to the client’s office with the client and relay the information to the Business Center.
• Act as the liaison between the Catering/Event Manager/Client to communicate changes to the program as needed with various departments.
• Attend all Department, Banquet Event Order, Resume, and Pre-Conference Meetings.
• Make function room signs for events.
• Advise Engineering as needed for any adjustments needed in the function temperature regulation in function rooms.
• Perform any other reasonable duties as required by management.

Education

• 4-year Hospitality degree or equivalent preferred.

Skills and Abilities

• Able to communicate in the English language. A second language is a plus. 
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.  
• Knowledge of proper chemical handling, cleaning techniques, and use of equipment/machinery.

Physical Requirements

• Able to work in a fast-paced environment.
• Be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout the shift.