What are the responsibilities and job description for the Director of Ticket Sales and Operations – University of North Carolina Asheville position at Taymar Sales U?
WHO WE ARE: Taymar Sales U. is the fastest-growing company in the outsourced revenue generation space. Since our launch in 2019, we have redefined how collegiate and professional sports organizations approach ticket sales, operations, sponsorship, and annual giving. Today, we proudly work for more than 40 athletic programs, associations, and professional sports clients nationwide, delivering record-setting results through our innovative model and relentless commitment to execution.
Our mission is simple: Clients and Colleagues. We serve our clients at the highest possible level, providing unmatched dedication and accountability, while also investing deeply in the growth and development of our colleagues. By fostering a culture that values people, plans and performance, Taymar creates an environment where careers thrive and results speak for themselves. Joining Taymar means stepping into a growing, high-impact company that is changing the way sports organizations drive revenue and engage fans. Our team members gain daily access to executive leadership, ownership of meaningful business initiatives, and the opportunity to make a lasting mark on both their career and the sports industry.
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Position Overview: The Director of Ticket Sales & Operations at University of North Carolina Asheville (UNC-A) will oversee day-to-day box office operations and serve as a critical driver of ticket revenue through outbound sales strategies. Reporting to the Taymar Sales U. Senior Vice President and in close collaboration with UNC-A Athletics leadership, this role is responsible for all aspects of ticket operations, financial reporting, inventory management, and customer service. In addition, the Director will play an active role in selling season tickets, group packages, and premium inventory across UNC-A's portfolio of ticketed sports.
Ticket Sales Responsibilities:
• Direct oversight of ticket sales strategy and execution for all ticketed athletic events.
• Implement and exceed all team ticket sales revenue goals.
• Exceed all personal revenue goals and personal sales activity metrics of outbound weekly calls.
• Develop comprehensive sales campaign in the areas of new season tickets, group sales and retention.
• Meet and work collaboratively with senior administration within the athletics department.
• Oversee and deploy digital marketing strategies to increase sales and lead generation.
• Work with Athletics Department senior staff to determine ticket pricing, benefits, and programming.
• Work in the assigned, on campus location.
Ticket Operations Responsibilities:
•Oversee all aspects of ticket operations strategy and execution for athletics.
•Hire, train, and manage all gameday box office staff for all ticketed sports.
•Initiate and execute ticket system builds within ticket system.
•Generate reports and accurately track overall ticketing revenue pace towards goals.
•Manage inventory across all ticketed events.
•Provide scheduling, leadership, and direction to gameday box office team.
•Work in the assigned, on campus location daily as well as go on in person meetings out in the community.
•Work effectively under pressure in a fast-paced environment to produce accurate results.
•Maintain a positive working relationship with all internal & external units of the department and University to ensure a positive event experience for customers.
•Must be able to work evenings/weekends, as required. All home games will be worked in various capacities.
Qualifications:
•3 years’ experience in ticket sales, management, and ticket operations
•Passion for sales and revenue generation, with strong organization skills, work ethic, and positive attitude
•Demonstrated ability to hire, train and lead a sales team.
•Experience in various ticketing systems.
•Ability to schedule, lead and manage a sales team and gameday box office staff.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
